The Park Place Technologies Team – Focused on Outstanding Client Support
Park Place Technologies' resource of competencies, knowledge and personality attributes enable us to deliver high value data center hardware maintenance service to our clients. Our People’s unique capabilities and expertise is our key differentiator.
Helpful Data Center Hardware Service
At Park Place Technologies, we all operate with a sense of urgency. After all, we’re here to keep your mission critical assets up and running. We pledge to be responsive to your needs, regardless of whatever department you need. We are accountable and integrity is mandatory. We will do what we say we will do, when we say we will do it. You can take us at our word.
Part of being helpful is getting to the heart of the problem- fast. Our experienced Park Place Technologies Team of People has process and knowledge to help get you up and running, but don’t work off a script. If you know what’s wrong, we won’t make you answer 30 questions to get to the heart of the matter. Everyone’s time is valuable.
Experienced Data Center Hardware Team Members
Our people love being part of an innovative, fast moving, high growth company. Park Place empowers its People and supports their growth. What does this mean to our clients? Our experienced team is there for you, and will continue to be there for you.
From our experienced Support managers to our Level 3 Engineering team, our Client Service can handle your questions. We resolve 43% of client issues without the need to dispatch a Field Engineer. Our know-how minimizes your downtime.
Our senior Field Engineers have an average of 20 years of expertise; many have joined us from the major manufacturers, and bring a depth of knowledge and expertise that will keep your mission critical servers, storage and tape back up devices up and running. We are experienced with all the major hardware platforms, specializing in Unix and Enterprise level Storage.
Flexible Agreements and Service
The Park Place Technologies Team is dedicated to making doing business with us easy and enjoyable. We empower our employees to act on your behalf, and in your best interest. The Park Place Technologies Process has been designed to enable our teams to be flexible and react quickly. We’ve even made our agreements easy. Our Master Service Agreement allows for a coterminous single agreement, making it easy to add or drop equipment from support with minimal notice. So, when equipment comes off warranty, we can have you covered in moments. And if a refresh is required, we can remove an item painlessly. If equipment moves in or out of mission critical status, we have you covered. We know the last thing you need is a lapse in service.
And our Service First Philosophy means we won’t waste time quibbling about whether an item is on your contract or not. We’ll get you up and running. Period.
Unbiased Data Center Hardware Maintenance Service
As a premier Independent Data Center Hardware Maintenance Service Provider, Park Place Technologies has no conflict of interest. We won’t try to sell you something you may not need. Want to refresh your equipment? We’ll be right here when you need us. Want to extend the life of your capital expenditure? We can help you do that.
Our agenda is the same as yours- we want to maximize your return on your investment as well as the uptime of your mission critical data center equipment.
To learn more about how our Park Place Technologies Team can help you with all of your data center hardware maintenance needs, contact a Park Place Technologies Representative today.