What is ParkView proactive maintenance?

Automatic fault detection

ParkView proactively identifies hardware faults 24/7, enabling you and your staff to focus on more big-picture IT initiatives.

Faster, more informed responses

Once a fault is detected, ParkView instantly self-creates a ticket that contains your company info, machine type, asset serial number, part number and fault description.

Fixed right the first time

More informed alerts result in better-prepared responses and a greater percentage of first-time fixes. And ultimately, that means you’re back up a lot sooner.

Park Place Technologies Partners With BMC

 

Key Features

Proactive fault protection

ParkView proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkView supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Faster response and resolution times

Once a fault is detected, ParkView instantly self-creates a ticket for immediate repairs.

Extremely secure

We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.

Easy implementation

ParkView is packaged as a value- add service for supported storage systems and includes a consultative implementation with your IT staff.

Accurate part identification

Each generated ticket includes machine type, asset serial number, part number and fault description.

Non-disruptive

Automated detection and ticket creation enables your IT staff to focus on other data center priorities.

Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.

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