Service Experience

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Receive Fast and Exceptional Customer Service for Your Hardware Equipment

Park Place Technologies is committed to instilling the utmost confidence with over 21,500+ customers across 174 countries with our service experience. With an average 95% customer satisfaction rating, you can expect to receive the best customer service, plus the attention to detail that will help keep your data center hardware equipment up and running.

Fast Response Time to Resolve Your Hardware Issues

With Park Place Technologies, you can expect:

Live, global support center available 24 hours, 7 days a week
Minimum wait times averaging 12 seconds
Immediate incident escalation for your critical hardware issues
Direct access to field service and advanced engineers
In-Warranty First Call Service

Flexible Sevice Levels

Select the OEM of your storage devices to customize your service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact

ParkView First Call™

With ParkView First Call™, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response.

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

PPTechMobile

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

ParkView First Call™

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

PPTechMobile

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.

400+

Global Professionals
15+

Years Average Experience
100K+

Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location

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