5 Top Features of Alternative Storage Support for NetApp, Dell EMC, HPE, and Other Hardware

Park Place Technologies

Paul Mercina February 11, 2020

Park Place Technologies specializes in support.

You’ve heard about third party storage support. You have loads of equipment at different stages of the hardware lifecycle, from brand new to post-EOSL (end of support life). And you’re wondering if partnering with a company like Park Place Technologies could provide a compelling alternative to the disparate contracts you manage from NetApp, Dell EMC, HPE, and others. Let’s further evaluate the following engagements:

The answer is yes. Here’s why.

  • Cost savings

Let’s start with the easiest point. Park Place can cut your costs in half.

This isn’t for some reduced version of support, either. Clients still enjoy high-quality, genuine spare parts and deep engineering expertise. Plus, we provide more personalized, flexible service and a variety of support innovations.

  • Innovation

This brings us to our next point. Park Place specializes in support. This means we devote the same attention to innovating in our field as IBM, Dell EMC, and other OEMs do in theirs. While Hitachi might excel in bringing a new concept storage system to market, we know best how to support it.

One award-winning example is ParkView Managed Services. This single, multi-vendor platform combines 24/7 monitoring with advanced fault detection and automated trouble-ticket creation. It cuts out the frustrating triage back-and-forth that was the “old way” of managing support and makes maintenance easier than ever.

That’s not enough? Check out the Entuity network management software, too.

  • Uptime

Park Place sweats the details, from streamlining the ticketing process to determining where to stage spares around the globe. This effort translates into faster time to repair and industry-leading first-time fix rates. Bottom line, we deliver greater uptime than the OEMs.

  • Post-EOSL Support

We are happy to support storage systems when their maker no longer will. This empowers clients to extend hardware lifespan, keep up with exploding data volumes, and extract maximum value from equipment investments.

  • Integration

Park Place offers multivendor maintenance, so there’s no longer the need for separate contracts with Dell EMC, HPE, NetApp, IBM, and so on. We can put most data center hardware under a single, flexible support arrangement.

What’s more, we’re helping customers discover, monitor, support, and optimize their increasingly complex technology infrastructures. Having premium-quality support integrated within the bigger picture is a differentiator in a rapidly evolving technology space.

These are features the storage system OEMs can’t match. If you’d like to enjoy the advantages of the Park Place maintenance alternative, simply request a quote above or below to start a conversation.

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.