Answers to Your Questions about Unity Hardware Support

EMC Maintenance

Paul Mercina December 26, 2019

For Unity systems, the time is now.

It’s official. Park Place has launched our EMC Unity support and maintenance solution, providing customers a long-awaited alternative to Dell EMC support. Since our initial announcement, we have received an influx of inquiries about the Unity 300 and 300F, 400 and 400F, 500 and 500F, and 600 and 600F systems.

Conversations typically start with a price quote, because we’re proud to slash at least 50% off the cost of any OEM contract. But with cost-savings of this magnitude, some customers respond with trepidation. Here are three of the most common questions we’ve been getting about our data storage maintenance offerings for Unity arrays.

Will I be giving up support features?

Absolutely not. Park Place Technologies incorporates all the features customers love about Dell EMC support contracts, such as access to top-notch engineers who understand Unity hardware inside and out, along with high-quality spare parts for every break/fix or strategic upgrade scenario. We even add in innovations like ParkView 24/7 data center monitoring solutions.

But ours isn’t a lossless environment—customers do lose the OEM headaches, such as severity level assessments and escalation procedures. That’s because Park Place operates under a Level III-only support model, which accelerates time-to-resolution.

When is the right time to transition to third party maintenance?

For Unity systems, the time is now. Gartner research suggests that after three years, new features are rarely offered, so paying extra for access to code updates delivers essentially no value at this stage in the product lifecycle. This means that with 2016/2017 release dates, the Unity 300/300F, 400/400F, 500/500F, and 600/600F systems are prime candidates for alternative maintenance. And customers who switch now won’t have to worry about Dell EMC EOSL dates arriving in a few years’ time, because Park Place will continue to back Unity hardware.

Will Park Place’s Unity maintenance fit my support model?

Park Place works with some customers to support a single product in their environment, and we partner with other clients who elect our third party server maintenance services, network maintenance services, and storage needs. Either way, we make it easy. For example, our Central Park portal serves a single pane of glass to update contracts, manage trouble tickets, and more.

We will admit, however, that customers who begin a relationship with Park Place tend to expand coverage over time. Why? Well, unity. Most clients find that streamlining maintenance under a single provider offers unique advantages.

So if you’re new to third party maintenance or to Park Place, consider taking our new Unity support solution for a test drive. Try it, you’ll like it—maybe for more hardware than you initially expect.

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.