Dell’s Data Domain Refresh Should Open the Legacy Support Conversation

EMC Maintenance

Paul Mercina November 19, 2019

With skyrocketing data volumes, few enterprises today can afford to relegate perfectly good storage hardware to reclamation or resale.

Dell EMC announced new additions to its popular Data Domain product line. The enterprise-level PowerProtect DD appliances and software are aimed at solving enterprises’ escalating problems with data.

The average organization was managing 9.7 petabytes in 2018, according to the Dell EMC Global Data Protection Index. That was a 569% increase over 2016. In addition to this growth, enterprises are dealing with more distributed infrastructure, as most IT organizations employ hybrid models with various public cloud and on-premises and colocated storage solutions. They need more tools to keep up.

Dell’s flexible storage solutions featuring large capacities and faster backups and restores will entice many longtime Data Domain customers to invest in new PowerProtect equipment. Most data center managers who do so will also need to hold on to existing Data Domain hardware to help contain their rapidly multiplying data stores.

Upgrading Storage? Upgrade Legacy Support, Too

With skyrocketing data volumes, few enterprises today can afford to relegate perfectly good storage hardware to reclamation or resale. Although some older Data Domain gear might not belong on the front lines for mission critical applications, most of the products hold value and can be repurposed even after their Dell EMC EOL dates.

Extending hardware lifespan in this manner is an excellent cost-saving strategy and among the best ways to affordably manage large quantities of data. It should, however, be paired with equal attention to support.

Older systems generally warrant a unique type of maintenance, which the OEMs are not well positioned to provide. Enterprises are seeking to lower costs with legacy hardware, so more affordable maintenance contracts make a lot of sense. Additionally, issues like drive failures can become more likely at this stage of the lifecycle, so highly responsive, downtime-busting support is a must. Without legacy maintenance and support, the use of legacy hardware can increase risk, but with it, older hardware is exceptionally reliable.

As we have said before, OEM product refreshes are a good time to reevaluate support for previous models, because the OEM’s attention has moved on. A lack of further engineering updates, in particular, makes continuation of high-priced OEM support contracts unattractive, to say the least.

This means that as soon as reports of new products emerge, data center managers would be well served to look around for alternative support for installed products in that line.

The Park Place Support Package

Fortunately, affordable, responsive Data Domain support is readily available in the third party maintenance market. Park Place has developed a full storage support package to keep Data Domain hardware operating at peak performance.

Offered around the globe, Park Place’s OEM hardware maintenance alternative includes direct access to Level 3 engineering for any question or issue, high-quality spare parts dispatched from over 1,800 depots worldwide, and on-site service with the best first-time fix rate in the business. And now with ParkView server management services, clients benefit from smarter 24/7 monitoring that automates the maintenance process and maximizes uptime.

With such advantages on offer for half the price of a Dell EMC maintenance contract, guaranteed, why wait? Request a free quote today!

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.