Time for IT Spring Cleaning? Add Hardware Maintenance to the List

Hardware Maintenance

Paul Mercina May 09, 2019

How a new approach to Storage Support can minimize downtime and enhance backup and restore processes.

From the EU’s General Data Protection Regulation to headline-making hacks, the reasons are mounting for every organization to review its data storage and archiving decisions and protocols. Even as per-petabyte hardware costs tumble—making eternal data archiving ever more viable—it’s just not good business anymore to house more information than the organization truly needs.

If your data is due for a spring cleanout, it may be a good time to evaluate another other storage-related decision—namely, your choice of storage maintenance provider. The right hardware support partner can help ensure the data you do retain is highly available, minimize storage array downtime, and also deliver insights, such as recommended enhancements to backup and restore processes.

A New Approach to Storage Support

Data has value—or at least, it should if you’re spending the time, effort, and money to house it on premises or in the cloud. That makes storage maintenance an essential consideration. While many data center managers still rely on the OEM for storage support, there are reasons to turn over a new leaf this spring:

  • OEM storage support is unnecessarily complicated. Data center managers are already dealing with multi-cloud implementation and other complexities. As a counterpoint, hardware support should be simple. Engaging a third party maintenance provider capable of supporting equipment from all major OEMs consolidates many needs under one vendor.
  • OEM storage support is overpriced. Park Place Technologies guarantees to slash at least 50% off the price of support, based on any OEM contract you show us. And we’ll enhance storage support features, quality, and responsiveness as well. That’s how confident we are that “brand name” contracts add an undeservedly high premium to support costs.
  • OEM storage support is restrictive. Escalation procedures and contract fine print tend to make OEM maintenance a last resort. Oftentimes it takes too many calls, emails, and trouble tickets to bother contacting the OEM for basic questions. And when serious issues arise, these barriers to can lead to extended downtime. Park Place does things differently, operating a Level III-only support infrastructure. We welcome those little questions and are happy to provide advice and assistance. Oh, and with ParkView, we’re transforming the troubleshooting and break/fix process, too.
  • OEM storage support is designed for the OEMs—not the customer. Take as an example “end of support life,” the date set by the OEM when maintenance contracts will no longer be offered. These dates are selected based on the manufacturer’s production lifecycle and sales goals, not customer needs. Park Place Technologies is not a fan of EOSL, so we don’t abide by these dates. We support the hardware our clients need for as long as they need it. Period.

Next Steps

The downsides to OEM storage support become readily apparent when compared with newer, support-focused alternatives available from providers like Park Place. These options are more cost-effective, more efficient, and higher quality—and they deliver the results that matter: faster fixes, higher first-time success rates for repairs, and more uptime than ever.

So if you’re cleaning out your data or your data center this spring, think about clearing out your OEM support. Switching to Park Place Technologies is as easy as it is seamless, and you can get started now with a free quote.

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.