Hitachi Storage Maintenance & Support

With Park Place Technologies, you can maintain your Hitachi storage equipment past its warranty or end of service life and get direct access to our technical support. Hitachi third party maintenance can, in fact, make you a more nimble and effective organization. Here’s how:

1. We add local experts to your team. A key part of our maintenance solution is a dedicated, local, Level 3 engineer who is the point of contact for your HDS support needs. Always deeply experienced with Hitachi equipment and only a phone call away, your Park Place Technologies engineer becomes an extension of your team.
2. We enable you to focus on your priorities. There are two ways that under performing HDS support can derail your IT operations. First and most simply, convoluted escalation procedures and unresponsive service waste staff time. Less apparent but often more damaging, the HDS end-of-life process hijacks your resources. Rather than investing the money and effort to deploy new hardware where its most needed, looming EOSL dates from Hitachi can push you to upgrade perfectly functional equipment.
3. You gain unbiased recommendations. When you use the OEM for HDS support, you open yourself to constant sales pressure. Having a problem with your HDS USP-V? Throw some new hardware at it, HDS recommends, simply because they are an equipment manufacturer. A quality third party maintenance provider, on the other hand, has no incentive to put new product sales above your interests.