Discover how Park Place Technologies can ease the pain points of administrative operation, customer experience, and service delivery.

Recently, I transitioned from NetApp support to working as a senior Level III NetApp engineer with Park Place Technologies. Suffice it to say, things are different. Moving from NetApp to a third party support organization has opened my eyes quite a bit. Honestly, I didn’t know this…

OEM extended warranties can often be expensive, especially if organizations experience a lapse in service. Fees associated with service gaps are fairly common in the OEM support sphere, and NetApp recently adjusted its policy to include measures that could make it easier for IT managers…

Have you been tempted to consider third-party maintenance (TPM) as an alternative to HP server support? If you’re like many IT managers, you may think you need to wait until all your equipment is out-of-warranty and off support contracts before you can get started. With complex…

We get asked our thoughts about Cisco SMARTnet all the time. While we hesitate to give a blanket answer for every situation, we do counsel organizations to think hard before renewing a Cisco SMARTnet contract. The SMARTnet Buying Rationale As we’ve pointed out before, a certain…

3 Reasons to Consider Third Party Maintenance (TPM) for Your EMC CX4-120 When the EMC CX4-120 networked storage system was introduced in 2008, it rocked the server market as the first midrange array to offer the option of using flash disk drives, giving higher performance while using less…

Rackmount servers have long held a dominant place in the data center, but the relatively recent rise of blade servers has given IT managers more options as to how they configure their server environment. Both rack-mount and blade systems offer strategic advantages and limitations that…

Last week, we talked about the “autorenewal mindset” when it comes to OEM support and specifically the HP Care Pack. Our point was that rubber stamping post-warranty support with HP may not be in your best interests. We alluded to some of the advantages of third-party…