Phone Home EMC Support Should be Part of Your Third Party Maintenance Contract

EMC Maintenance


Paul Mercina August 20, 2013

What if your EMC storage equipment was in constant contact with your EMC support provider—without your having to do a thing? Would that help ensure your data is constantly available? Would it guarantee that emerging issues are discovered and resolved proactively? Would it make your job easier? Absolutely.  If you have EMC support, you know they provide this function for you.  If you are looking to a Third Party Maintenance (TPM) provider to provide your EMC support, they should provide this functionality for you as well, whether you have Clariion or Symmetrix equipment.  If they cannot provide this for you, you should move on.

If you have EMC hardware, you’ll appreciate Park Place Technologies’ “Phone Home” feature, which comes with every EMC maintenance contract and turns your equipment into a veritable E.T.—we will monitor your equipment and be aware of issues without you having to notify us. These notifications are received by Level 3 engineers at Park Place Technologies, who evaluate the problem and determine how best to respond. In this manner, we are always acting on your behalf to ensure your storage solutions are operating at peak performance.

“Phone Home” is just one reason to select Park Place Technologies for all of your EMC support needs. Need some others? How about:

  • A daily diagnostic dial-in to ensure communications lines are fully operational.
  • Parts on site for same day contracts.
  • Post-warranty and EOSL support that extends the life of your product and helps you manage your IT budget.
  • The security of 100% coverage for all system components for the entire contract term.

It may surprise you, but an EMC support agreement with Park Place—including all of these features—will still cost you less than purchasing support from EMC. How much less? Download this white paper to find out.

More EMC support and a better fit for your IT budget. Maybe it’s not as cool as a flying bicycle, but it’s close.

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.