Telephone Advice & Guidance (TAG) Support for HP EVA Arrays

The TAG service has been specifically designed to add expertise and value to our customers who may benefit from additional IT expertise to complement their existing in-house team.

Park Place Technologies is one of the leading alternative suppliers of specialist HP services globally, offering a highly credible, feasible and practical option for support, hardware supply and professional services across a range of HP products. To complement our hardware support and maintenance services for the HP EVA product range, we can provide you with Telephone Advice and Guidance (TAG) support to cover the software used to operate and manage your EVA array(s).

Our TAG service for the HP EVA, provides access via telephone, email and remote session (subject to availability) to our team of highly experienced and knowledgeable engineers, many of whom are manufacturer trained. We offer practical, ‘real-world’ support for management software usage, best practice configuration and software troubleshooting.

The TAG service has been specifically designed to add expertise and value, to our customers who may benefit from additional IT expertise to complement their existing in-house team.

TAG Support Offering

Working with Park Place allows you to receive the service and support you need and deserve. Our TAG services for HP EVA include:

Hardware Break-Fix

• Array Hard Drives
• Nodes (Controllers) and internal components
• Power Supplies
• Enclosures/Cages
• Service Processors (Delayed service depending on issue and make/model of SP)

Professional Services (Time & Materials Basis)

• Volume/CPG creation
• Host attachment
• Network changes
• Free space management
• Hardware upgrades – Disks/shelf additions
• Hardware upgrades – Node additions (not always possible; depends on existing config; highly qualified EVA FE required).

Learn more by requesting a quote from a Park Place Sales Associate