The Best Source for Post-EOSL EMC Support for Data Domain Equipment

EMC Maintenance

Paul Mercina April 02, 2019

With expertise in Dell EMC hardware, as well as NetApp, IBM, HPE, Cisco, and many more, Park Place can bridge the usual gaps in OEM support contracts to create a more efficient, optimized data center.

It’s happening again. More EMC hardware is approaching its end of support life (EOSL). This time, the EMC Data Domain DD640, DD670, and DD860 are the ones losing backing from the original equipment manufacturer (OEM). It happens on March 31, 2019.

These midrange and high-end deduplication storage systems continue to perform in many environments and retain value in the market. In fact, a Data Domain DD640, with its 76 TB of raw capacity or 2.7 petabytes of logical capacity (with 50x data reduction), costs tens of thousands of dollars. And its high-end counterpart, the DD860, offering 9.8 TB per hour throughput, carries a list price of over $230K.

Maximizing return on the sunk costs in Data Domain hardware can be a helpful budget move and keep pace with today’s data explosion, as long as reliability and availability are retained. For that, a high-performance support contract is a must.

Enter Park Place Technologies.

Smarter EMC Storage Support

There are various post-EOSL support options out there, but Park Place Technologies offers the smarter solution for EMC storage support and overall data center maintenance. From our 50% savings guarantee to our robust Central Park self-service platform with real-time event visibility, Park Place supplies a comprehensive maintenance solution for newer, post-warranty, and EOSL gear.

With expertise in Dell EMC hardware, as well as NetApp, IBM, HPE, Cisco, and many more, we can bridge the usual gaps in OEM support contracts to create a more efficient, optimized data center.

The real proof in the Park Place pudding, however, is in the outcomes. We’ve long held the lead in first-time fix rates (yes, above the OEMs) and our results are only getting better in this regard. Plus, our fixes now come faster—about one-third faster—because we have a cutting-edge, AI-based maintenance tool at our disposal.

Streamlined Troubleshooting & Maintenance with ParkView

Customers considering their support options will often shop price, service levels, and features, but many clients only find out whether they’ve made a good support decision when the first break/fix need arises. This is where ParkView, our proprietary, machine learning-driven predictive maintenance tool makes a huge difference.

ParkView Map

We’re all familiar with the old school support experience. The internal team identifies a fault and submits a trouble ticket. Back-and-forth calls with the support provider serve to review logs and other details and triage the error. Once a basic response is formulated, a field engineer arrives, only to find that they need a spare part or a different expert to implement the fix. Finally, one or two more on-site calls later, the system is back up and running, but a lot of staff time was devoted to the issue and substantial downtime has occurred.

ParkView streamlines that time-consuming process to a mere two steps. The system monitors the client hardware 24/7 and immediately identifies any fault in the earliest stages, automatically files a trouble ticket with the information required to execute repairs, and alerts the Park Place team—all within nanoseconds. The right engineer, with the right parts in hand, then arrives and gets the equipment back to normal. That’s it!

ParkView puts our clients on the express lane to uptime, and yet it’s an integral part of our lower cost maintenance solution.

If you’ve been interested in smarter support for your data center equipment, the forthcoming EMC Data Domain EOSL on the DD640, DD670, and DD860 may be just the reason you’ve been looking for to try Park Place Technologies. We can help extend the lifespan of this hard-working equipment, and the experience can provide some insight into how we can make your entire data center operate more smoothly. Just contact us today!

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.