Mike possesses an ideal combination of IT Operations, Services Consulting, and Customer Experience Management spanning more than 25 years. Mike plays a key role with Park Place Technologies as a trusted advisor to potential and current customers. His unique background allows him to gain insight to existing and emerging opportunities, while recommending the most beneficial configurations and alignments of our global services. Mike works directly on executing our core strategy of acquiring and growing relationships while serving as a client advocate on requirements for our product planning initiatives and roadmap.
Mike is also credited with launching the Level 3 Engineering team, moving the Park Place Technologies’ global Service and Operations Center closer to the heart of Boston, as well as building and sustaining our international presence by developing support strategies and overseas partners.
Prior to his involvement with Park Place Technologies, Mike was heavily invested in consulting with companies to engage in business and service transformations. With his extensive knowledge in ERP and CRM implementation, Mike was able to provide recommendations for operational enhancement, improved customer service, and substantial cost savings, all while increasing revenue for companies such as Dell, EMC, DIRECTV, AT&T, Phillips, SHI, Hitachi, GE, and HP. Mike also worked for Wang Laboratories, Inc., where he was the service finance manager for logistics and worldwide services.
Given his global role at Park Place Technologies, Mike loves to travel with his family. He also enjoys wine tasting and fine wines, golfing, and is an avid college hockey fan. He holds multiple roles on the Chelmsford Youth Hockey League, is an officer for the Knights of Columbus, and also participates in the ASCDI and SIA organizations.
Mike received his MBA in Management from Lesley College, and his BS in Business Administration and Accounting from Merrimack College.