As Sr. VP, Advanced Engineering and Call Center, Nicola is responsible for Global Service Operations delivery including the Global Support Center and Advanced Engineering divisions. Nicola is focused on developing expert technical teams supported by next generation technology capabilities. This includes IoT, M2M and Big Data technologies delivering a superior digital experience through AI. Nicola is focused on driving a trusted partnership with our customers, by helping them with their own personal journey of consolidation and optimization.
Prior to joining Park Place Technologies, Nicola was with Dell EMC for 20 years. She held various roles, starting as a technical support engineer. From there she held several Customer First focused roles, including Customer Satisfaction programs, programs supporting IoT and M2M capabilities and led a customer and technical support organization delivering Enterprise Hybrid Cloud, Converged and Hyper Converged organizations.
Nicola is a native of Ireland. She attended University College Cork for a Bachelors degree in Electrical and Microelectronic Engineering, and Brandeis University for a Masters degree in Program Management. Nicola currently resides in Massachusetts with her husband and daughter.