IT Storage Management Services
Maximize Your Uptime
ParkView Storage Management™ brings our 30-year Storage expertise and in-house tools to support and optimize your block and file storage systems. Delivered by the ParkView Enterprise Operations Center (EOC), this managed service streamlines IT Storage operations by simplifying your storage environment’s management. With ParkView Storage Management solutions, our EOC provides you 24×7 monitoring of equipment health and performance, incident management, provisioning, patching, and optimization.
What Storage Management Means For You
See how the following features and benefits of our NAS and SAN storage management services can act as a force multiplier for your stretched IT team and budget.
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Enterprise Monitoring as a ServiceOur Enterprise Operations Center (EOC) monitors your storage environments 24/7. -
Actionable Event NotificationOur team will only notify you when there is an event that needs your attention, keeping you and your team focused on your organizational tasks. -
Common Cause Identification & ActionsWhen an event notification does occur, we don’t send an empty alert. Our team augments your event notifications with steps to remediate the incident and resource references to further help your team resolve the event. -
Remediation as a ServiceOur team of highly skilled and experienced storage engineers can take event management one step further - not only providing you with common cause and remedial actions, but also remediating the issue on your behalf. -
Vendor Call ManagementStorage arrays still under support with the OEM’s? With our storage monitoring as a service our team can open tickets with the storage OEMs on your behalf. -
Hardware MaintenanceStorage array no longer maintained by the OEM but is critical to your business? Our Storage maintenance team can extend the life of those storage arrays through our third-party maintenance offering. -
Optimization, Provisioning, Configuration and MoreBased on the level of service your team is looking for experienced and skilled engineers can deliver – including Data Replication, SAN (Storage Area Network) Switch Configuration, storage performance management, optimization recommendations and provisioning.
Supported Storage Platforms
Our Enterprise Operations Center (EOC) team will ensure a smooth deployment with an onboarding plan that includes custom-built set-ups for device management, custom dashboard creation and reports that meet your unique requirements.
The EOC is a fully staffed global 24x7x365 support organization. EOC technicians are multi-discipline engineers cross-trained in complementary technology stacks – Virtualization, Server, Networking, etc. The ParkView EOC team is vendor agnostic; your operating systems, hardware, and applications are not a roadblock. The EOC can monitor, manage your internal tools, support, and leverage it all.
Support Options That Fit Your Storage Needs
| Base Monitoring & Notification | Plus Defined Remediation | Full Enterprise Management | |
|---|---|---|---|
| Enterprise Monitoring Backed by the 7x24 EOC | |||
| Actionable Alert / Event Notification | |||
| Common Cause Identification | |||
| Resource References with Remedial Action Steps | |||
| Defined Escalation Procedure | |||
| SAN Incident Management | |||
| Quarterly Health Checks | |||
| Vendor Call Management | |||
| Storage Optimization | |||
| Provisioning | |||
| SAN Switch Configuration | |||
| Data Replication | |||
| Hardware Maintenance | |||
| Customer-Driven Scope |