EMC Centera Maintenance & Support

Receive Dell EMC Centera support from a global leader.

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World-Class Dell EMC Centera Support

Centera products have passed end of support life with Dell EMC. Frequently used for archival data, such as storing MRI images, CAD designs, audio files, and compliance-related records and documentation, Centera storage systems definitely make the short list for extended post-EOSL lifespan. In many cases, delaying a risky migration to the latest recommended EMC Centera replacement and getting the most from existing equipment investment are usually the highest priorities.

Our flexible contracts combine:

Expert engineering assistance, available 24/7 around the globe
High quality spare parts housed in over 160 depots, guaranteeing rapid delivery to almost any location
Barrier-free access to Level 3 support, which eliminates the escalation procedure
A convenient online and mobile portal, known as Central Park, for managing all the details
IT storage array support and much more!

Fill out the form for a quote on your Centera storage maintenance now!

Get Your Centera Maintenance Quote Today!

Supported Dell EMC Centera Devices

Park Place assists you in prolonging the useful life of your EMC Centera storage hardware by providing world-class service and support that includes our incredible responsive 24/7 domestic call center. Park Place Technologies supports the following Centera storage devices before and after their Dell EMC EOL dates arrive:

- EMC Centera Gen1
- EMC Centera Gen2
- EMC Centera Gen3
- EMC Centera Gen4 1.2 TB
- EMC Centera Gen4 2.0 TB
- EMC Centera Gen4 LP 3 TB

Flexible Centera SLAs

Park Place offers support for EMC Centera to extend the life of your Dell storage hardware by providing world-class Dell EMC support and maintenance that includes our quick and responsive 24/7 domestic call center.

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

support for EMC Centera mobile dashboard

A Portal in Your Pocket

As a leading 3rd party maintenance company, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.

Flexible Centera SLAs

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.

Engineer Expertise

We employ a veteran team of field service and advanced L3 engineers that have over 15 years of direct OEM experience with storage hardware support on average. These Dell EMC Centera support teams are in cities globally and can be on-site at your facility within 4 hours. That’s professional support when you need it, wherever your storage hardware lives.

600+

Global Professionals
150K+

Service Calls in 2021
15+

Years Average Experience

Park Place Technologies Service Locations Map

onsite maintenance for EMC Centera being provided

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location

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