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Dell PowerMax Support & Maintenance

Expert guidance, innovative solutions, and advanced support tools that ensure the highest quality of service.
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World-Class Dell PowerMax Maintenance

NOTICE: Dell has just released its updated Reference Code document – OS target code for Dell PowerMax 2000 & 8000 models remains unchanged since February of 2021.

If you’re among the IT managers wondering the best way to support your PowerMax storage system, or perhaps several of them, look to Park Place Technologies for post-warranty maintenance including…

  • Complete PowerMax configuration maintenance and management utilizing customer entitled software
  • Proprietary Park Place SRAS3 (Secure Remote Access Server comparable to OEM L-1 ESRS tools) to ensure targeted support from a single IP

Dell EMC PowerMax support

  • Parkview-E (Enterprise) Hardware Monitoring for call home solution matching OEM standards
  • Configuration (.bin file) creation and support with SRDF configurations
  • Archival backups to ensure no disruptions of service

Request Your PowerMax Quote Today!

Supported Dell EMC PowerMax Storage Equipment

Park Place Technologies, an expert in storage hardware maintenance and Dell EMC support, covers a wide selection of hardware, including select PowerMax models. Park Place offers Dell EMC PowerMax maintenance for the following Dell devices:
    • Dell PowerMax 2000
    • Dell PowerMax 8000
woman providing PowerMax maintenance support over headset

Flexible PowerMax Maintenance SLAs

Park Place allows you to extend the life of your Dell EMC data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
IBM Netezza third party maintenance

TAG Support

Park Place Technologies Technical Advice and Guidance (TAG) Support for Software is remote-assisted support delivered by our Advanced Engineering Team. This group is available 24x7x365 to help troubleshoot, diagnose, and answer any type of “how to” questions surrounding hardware, software, firmware and network connectivity and compatibility issues.

mobile phone screen used to support data domain systems

A Portal in Your Pocket

The first of its kind in the TPM category, PPTechMobile affords the self-service convenience of our customer portal (Central Park) on your mobile devices.

Features:

  • Submit, edit and view incidents
  • Access all contracted assets
  • Monitor escalation processes
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more about PPTechMobile.
woman providing PowerMax maintenance support over headset

Flexible PowerMax Maintenance SLAs

Park Place allows you to extend the life of your Dell EMC data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
IBM Netezza third party maintenance

TAG Support

Park Place Technologies Technical Advice and Guidance (TAG) Support for Software is remote-assisted support delivered by our Advanced Engineering Team. This group is available 24x7x365 to help troubleshoot, diagnose, and answer any type of “how to” questions surrounding hardware, software, firmware and network connectivity and compatibility issues.

mobile phone screen used to support data domain systems

A Portal in Your Pocket

The first of its kind in the TPM category, PPTechMobile affords the self-service convenience of our customer portal (Central Park) on your mobile devices.

Features:

  • Submit, edit and view incidents
  • Access all contracted assets
  • Monitor escalation processes
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more about PPTechMobile.

Engineer Expertise

We employ a robust team of field service and advanced L3 engineers that hold an average of 15+ years of direct OEM experience with all sorts of storage hardware. Our engineering teams live in cities around the world and can be on-site at your facility within 4 hours. That’s professional Dell PowerMax post-warranty support wherever your data center hardware is located, whenever you need it.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View all active Park Place contracts
  • View open/closed tickets
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location
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