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IBM zSeries & System Z Mainframe Support & Maintenance

Expert guidance, innovative solutions, and advanced support tools that ensure the highest quality of service.
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World-Class IBM Mainframe Support & Maintenance

Mainframe computers are the backbone of many data centers storing mission critical applications and important data for industries including banking, finance, health care, insurance, and government. But what happens when these complex devices or their operating systems reach their end of service life milestones? IBM Mainframe support with the OEM might still be an option – but often comes at a high cost.

Forthcoming EOSL zSeries Models

IBM z13 (2964-N96)         12/31/2024
IBM z13 (2964-N63)         12/31/2024
IBM z13 (2964-N30)         12/31/2024
IBM z13 (2964-NE1)         12/31/2024
IBM z13 (2964-NC9)         12/31/2024
IBM z13 (2965-N20)         12/31/2024
IBM z13 (2965-N10)         12/31/2024
IBM z13 (2965-L20)         12/31/2024
IBM z13 (2965-L10)         12/31/2024

Complete the form for your zSeries mainframe support quote.

Park Place Technologies’ support for zSeries and System Z mainframes provides you with an independent support option for post-warranty mainframes and their operating systems – from standard break-fix maintenance to advanced engineering support.

Get Your zSeries Maintenance Quote Today!

Supported IBM zSeries Models

Park Place Technologies, an expert in server hardware maintenance and IBM support, covers a wide selection of hardware, including select zSeries Mainframes:
    • z15
    • z14
    • z13s
    • z13
    • z890
    • z900
    • zBC12
    • zEC12
    • z114
    • z196
    • z990
    • z14 zR1
    • zBC10
    • zEC10
    • zBC9
    • zEC9
    • z800
woman providing PowerMax maintenance support over headset

Automated Event Management

Receives service information (error code, part number, device location) from the machine’s hardware layer, and performs predictive analysis to determine cause of failure.

  • This information is processed and filtered into meaningful, “Service Required” tickets. These automatically generated tickets then initiate the preparation and dispatch of a field engineer.
  • This approach results in more first-time fixes.

Park Place’s monitoring solution is a hardware-layer monitoring tool only, and as such, has no access to customer data.

IBM Netezza third party maintenance

Microcode Change Level Updates

  • Our Advanced Engineering Team will order MCL (Microcode Change Level) updates on your behalf from IBM TSMO (Technical Service Management Office).
  • We receive your updates in a physical format and work with you to schedule an available time to dispatch a field engineer for instillation.
mobile phone screen used to support data domain systems

A Portal in Your Pocket

The first of its kind in the TPM category, PPTechMobile affords the self-service convenience of our customer portal (Central Park) on your mobile devices.

Features:

  • Submit, edit and view incidents
  • Access all contracted assets
  • Monitor escalation processes
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more about PPTechMobile.
woman providing PowerMax maintenance support over headset

Automated Event Management

Receives service information (error code, part number, device location) from the machine’s hardware layer, and performs predictive analysis to determine cause of failure.

  • This information is processed and filtered into meaningful, “Service Required” tickets. These automatically generated tickets then initiate the preparation and dispatch of a field engineer.
  • This approach results in more first-time fixes.

Park Place’s monitoring solution is a hardware-layer monitoring tool only, and as such, has no access to customer data.

IBM Netezza third party maintenance

Microcode Change Level Updates

  • Our Advanced Engineering Team will order MCL (Microcode Change Level) updates on your behalf from IBM TSMO (Technical Service Management Office).
  • We receive your updates in a physical format and work with you to schedule an available time to dispatch a field engineer for instillation.
mobile phone screen used to support data domain systems

A Portal in Your Pocket

The first of its kind in the TPM category, PPTechMobile affords the self-service convenience of our customer portal (Central Park) on your mobile devices.

Features:

  • Submit, edit and view incidents
  • Access all contracted assets
  • Monitor escalation processes
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more about PPTechMobile.

Engineer Expertise

We employ a robust team of field service and advanced L3 engineers that hold an average of 15+ years of direct OEM experience with all sorts of server, storage, and networking hardware. Our engineering teams live in cities around the world and can be on-site at your facility within 4 hours. That’s professional post-warranty IBM zSeries support wherever your data center hardware is located, whenever you need it.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map
Cloud Migration Support with Park Place Technologies
Migrate and modernize your applications with Park Place. Partnering with us gives you access to the capabilities, expertise, and tools needed to get the job done - all while saving on your OS and legacy hardware support compared to the OEM. Have peace of mind knowing you will be covered if something goes wrong at any time during the modernization process.

Example Migration Timeline

Cloud migration strategies can be complex and take years to complete. With Park Place supporting your OS and legacy hardware, you can focus on the priorities at hand.

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View all active Park Place contracts
  • View open/closed tickets
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location
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