In the Public Sector, Cost is #1 But Maintenance & Service Are Vital

As the leading global provider of IT support, we were interested to know how the U.K. central government, the National Health Service, and other institutions are managing digital transformation and what barriers they still face.

What’s almost as important as cost when public sector IT pros are searching for new technology solutions? In a survey conducted by iGov and Park Place Technologies, maintenance and service tied for second as key concerns among 55% of respondents. (Get your survey copy here!)

As the leading global provider of IT support, we were interested to know how the U.K. central government, the National Health Service, and other institutions are managing digital transformation and what barriers they still face. Previous blog posts illuminating our research results are available here, here, and here.

Honestly, it wasn’t a great surprise to find that cost is a core issue. After all, we hear about government funding problems in the media almost every day. More interesting was that maintenance considerations beat out even business reputation and the provider’s breadth of services as leading factors IT pros take into account when shopping around. This might be news to the big name OEMs trading on their brands while offering rather restrictive, and often quite expensive, support contracts.

It remains unclear whether public sector IT leaders are considering support throughout the entire hardware lifecycle. With legacy technologies frequently remaining in place in their data center environments, it is vital to consider the initial warranty period and post-warranty maintenance.

In fact, a Gartner study underscores that post-warranty maintenance should begin sooner than many IT departments expect. Just three years after the initial product release, microcode updates with new features are rarely offered, but many clients continue to pay extra for access, even though alternative maintenance options can reduce costs and improve service levels.

Take Park Place as an example. We guarantee to slash 50% off the price of any OEM maintenance contract. Plus, we include ParkView Automated Support, a “hands off” solution that discovers faults, performs triage, and schedules maintenance—bypassing many time-consuming processes. And we have notched faster time-to-resolution and better first-time fix rates than the companies with their names on the equipment.

We can give a rundown of how we do that—with a global infrastructure, expert engineers operating under a Level III-only support model, high-quality spare parts strategically located near our clients’ sites, and so on. But really, our clients care about the uptime, and that’s what we deliver.

So whether you’re in public or private sector IT, Park Place stands ready to address what are likely to be three of your top concerns: cost, maintenance, and uptime. To find out more, get in touch today.

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