Going forward, ParkView™ from Park Place Technologies, which has long been synonymous with our automated support service, will instead be the lead brand to deliver a full suite of hosted services that brings order to managing an organisation’s critical infrastructure while eliminating chaos and accelerating business transformation. ParkView will empower our customers to efficiently Discover, Monitor, Support and Optimise their IT infrastructure, including cloud computing environments. This combination of integrated management, across multiple layers, integrates disparate vendors, solutions, and data into one place, making it easier for our customers to make smart, future-focused decisions for the business.
A brief description of our range of new ParkView services:
ParkView First Call™
With ParkView First Call™ when an issue is detected on hardware that requires service by the OEM, Park Place will contact the OEM on behalf of the customer, make sure a ticket is opened, and save the customer the time and hassle of waiting on the phone or monitoring their email for a response.
Park Place Technologies will serve as the single point of contact for all data centre assets regardless of who provides maintenance for those assets, will answer the customer call or email immediately and gather data about the service event.
ParkView Hardware Monitoring™
ParkView Hardware Monitoring™ is the new name for the original ParkView! ParkView Hardware Monitoring is a fully automated maintenance service that streamlines the hardware support process and helps data centres boost uptime. The old way of managing a data centre is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.
Visit the new ParkView Hardware Monitoring page on our website to learn more: https://www.parkplacetechnologies.com/monitoring/parkview/hardware-monitoring/
ParkView Discovery™ is a hosted service platform that provides customers with a holistic, accurate listing of all data centre assets, within their IT environment, across all OEMs.
Visit the new ParkView Discovery™ page on our website to learn more: https://www.parkplacetechnologies.com/monitoring/parkview/discovery/
ParkView Network Analytics™ (PVNA)
ParkView Network Analytics™ (PVNA) is the hosting of Entuity’s ENA on Park Place’s Enterprise Operations Centre (EOC). Software administration including application patching, device and path Add/Change/Delete (ACD) managed by EOC customer service technicians.
Visit the new ParkView Network Analytics™ page on our website to learn more:https://www.parkplacetechnologies.com/monitoring/parkview/network-analytics/