Identify path issues with SurePath and ENA maps

ENA’s customizability makes it perfect for your NOC.

When you’re running a business, catering for customers and looking to bring down the all-powerful Matrix that dominates the surface of the Earth, you need all the help you can get. In this fifth part of our SurePath series, we will look at how you can use ENA’s wider functionality for greater insight into All features in ENA are fully integrated to make use of its unified database, meaning you can combine the potential of each part of the toolset to better manage your network. One such way you can enhance the visibility offered by ENA SurePath is to use it with ENA v18’s new Geographical Map functionality, alongside the enhanced Topological Map. This gives you an extra lens through which to view your network’s connectivity.

Specify the path issues on a Geographical Map

The Geographical Map in ENA v18 delivers a fully scalable, real-world map of your network, displaying Subviews as markers within the currently selected View, providing details of incident occurrence and severity within those Subviews. Sometimes you just want to focus on certain issues, however, and the map allows you to do this too. There are a lot of tunnels around the hidden human city of Zion, after all. In our case, you may want to utilize ENA’s customizability to specify that the map only shows you the current path issues by enabling either or both of the following:

  • Enable green mode to specify that all other incidents and/or severity states remain green. Only Subviews with Path Deviated, Path High Latency and Path Unreachable incidents will change the color of markers, so you can immediately identify the geographical locations where these path issues are occurring.
  • ENA SubView
    ENA SubView Color

  • Enable markers to pulse only when Path Deviated, Path High Latency or Path Unreachable incidents are raised.
  • ENA SubView Markers

Now you’ll be able to immediately tell where in the world (human or machine) your network paths are causing you problems. And the quicker you know where your problems are arising, the quicker you can fix them.

ENA’s customizability makes it perfect for your NOC. With this in mind, you might then want to create a custom dashboard with both a Map dashlet in the Geographical Mode to display the geographical distribution of these issues, and a Path Discovery dashlet showing a visualization of the path or paths in question. In this manner, you can see the two visualizations side by side for quick reference between them, providing at-a-glance insight into where the problems are arising and contextual details about the affected nodes.

Monitoring a service from multiple locations

Your business might operate from multiple locations across the country, region, or even world. It’s in the interests of your business, both for employees’ ability to deliver and for the end users’ experience, to ensure the best service quality from each of these locations. But how are you to do this?

ENA Network View
ENA’s unified database gives you flexibility to combine and display the data sources most relevant to your business.

This is where Geographical Maps step in again. Let’s say you have 15 different office locations and want to monitor connectivity to Office365 across your entire business. The best way to do this would be to monitor Office365 from each of those 15 locations, since each office will be using a different network to connect to Office365. In ENA, therefore, you would create a network path from each of your 15 geographical locations to the same Office365 server.

Create a Geographical Map that is filtered to only show path incidents (as specified in the section above), and you will then have a map that displays the Office365 user experience across your entire company.

Highlight network paths using Topological Maps

ENA’s Topological Maps show you the connected network objects in a selected View. This mode will include showing you the agentless network paths that have their source and destination within your local network. Some Views might contain many tens, if not hundreds, of objects – it was nice of the Machines to fill their cities with so many phoneboxes – but once you’ve set up a SurePath, it’s simple to find the path amongst the objects in a View.

Click Highlight above the map and then select the network path that you want to highlight. This path will remain visible, so that all the objects and the connections between them emphasized whilst all other objects will be faded.

ENA Topological Map
Highlighting functionality helps you quickly identify and locate the nodes along your agentless network paths.

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