Public sector organizations are facing multiple IT challenges, but surprisingly few have a plan for addressing them. This distressing news was among the key findings of a recent survey conducted by iGov and Park Place Technologies.
Fortunately, there are organizations leading the way with effective strategies, and their approaches can be rapidly adopted by almost any institution.
Planning Trails Digital Aspirations
Our survey response from 232 IT professionals within 219 unique organizations across the U.K. found a high level of awareness about necessary IT change, but also uncovered less preparedness than many might expect. In fact, more than one-third of survey participants (37%) say they don’t know of any plan within their organization to overcome IT barriers, which range from budget restraints and compliance demands to cybersecurity threats and legacy technology problems. Perhaps most upsetting, nearly half (48%) of central government representatives report no awareness of an existing plan to take on these challenges.
Our research did, however, reveal an upside. Organizations with a plan are looking both internally and externally to prepare their infrastructure for the future, usually in ways that take into account the IT skills gap.
Employees and Outsourcing Providers Are Key Resources
A prime example, upskilling current employees was cited as a priority by 77% of organizations with an IT plan, while external recruiting was mentioned by less than half (44%). Public sector organizations recognize that talent is at a premium and institutions are having trouble buying the skills they need in today’s job market. In response, organizations are giving greater attention to their existing, internal human resources to develop the talent of tomorrow.
What’s more, two-thirds (66%) of plan-ready respondents are seeking external guidance from third parties. That’s a good thing, because managed service providers (MSPs) and other outsourcing partners can offer affordable, convenient access to experts in a wide range of fields. And they do so on an as-needed basis, without the overhead costs or recruitment challenges of bringing on full-time employees.
Outsourcing can be a low-risk means of accelerating digital transformation. Experienced partners can leverage their multi-client backgrounds to guide wary public sector organizations through the process, increase internal buy-in, and accelerate infrastructure and capabilities improvements.
Third party maintenance providers like Park Place Technologies also excel in slashing OpEx expenditures and squeezing extra value from existing IT investments. This can quickly free up resources for strategic initiatives as well.
Common Challenges, Proven Solutions
Public sector organizations shouldn’t be discouraged. They are experiencing many of the same issues we see among private sector clients all the time—even the most prominent and profitable companies worldwide. Often the only difference between digital transformation leaders and stragglers is a willingness to ask for help from the right partners. So if moving IT hardware maintenance, O/S monitoring and support, backup management, and other tasks off your plate would help, contact us to learn more about these services from Park Place Technologies.