It’s been almost four years since Hewlett-Packard split and the new entity, Hewlett-Packard Enterprise (HPE) was introduced. That means various hardware sold under the HPE moniker is now reaching the “sweet spot” Gartner identified for third party maintenance.
Specifically, the Gartner report found a steep fall-off in the value of OEM support contracts after three or four years from the product release date. At that point, maintenance pricing often increases, but microcode updates and patches are rarely, if ever, posted. What’s more, the manufacture’s overall engineering and corporate attention turns to newer products. This makes for a great time to consider alternatives, known as third party maintenance.
Why would customers want to consider Park Place Technologies as the support partner for their HPE hardware at this point? For one thing, there are significant cost-savings available. Park Place extends a 50% savings guarantee. Show us your HPE support contract, and we will quote you a price that’s no more than half what you’re currently paying. Do yourself a favor, add the relative costs of Park Place versus HPE over the remaining hardware lifespan you expect. Yeah, it makes a big difference!
Cost isn’t the only issue, however. Park Place is also an enterprise-quality support solution, appropriate for maintaining products from Hewlett-Packard Enterprise. We bring together the tools and talent to maximize our clients’ uptime. They include:
- Predictive maintenance. ParkView is an award-winning innovation in the support space. The machine learning tool comes to “understand” the client environment and proactively identify faults, automatically triage, and instantly file a trouble ticket that puts engineering response into action.
- Complete transparency. Another bit of tech, our Central Park self-service platform enables clients to view all events in real-time, submit a ticket, add equipment to the contract, and more. It’s an all-in-one, full-control solution.
- Level III-only engineering. It takes more than technology to support IT. People are an essential component, and Park Place maintains the best bench of talent. Every question and trouble call gets a Level III response from engineers with an average of over 15 years in the business, because that’s just how we do things.
- Multi-vendor support. Most modern data centers combine products from an array of different manufacturers, which can complicate the support equation. We re-simplify it by offering expertise in HPE equipment along with IBM, NetApp, Dell EMC, Cisco, Brocade, Juniper Networks, and more. We are a comprehensive server, storage, and networking hardware maintenance provider and, as such, a one-stop shop for nearly every support need.
These factors come together to deliver improved outcomes for clients, including faster incident resolution and better first-time fix rates than the OEMs. When uptime matters, quality support matters. That means it’s time for Park Place.