NetApp Support & Third Party Maintenance

When the typical three-year warranty support period is over, many customers begin to investigate how to renew NetApp support so they can extend hardware lifespan with confidence. Others start looking at NetApp maintenance alternatives, especially if the cost of the OEM contract or the support level choices aren’t a good fit for their needs and budget.

With Park Place Technologies, you can maintain your NetApp storage equipment past its warranty or end of service life and get direct access to our technical NetApp third party support. Our NetApp support lets you extend your equipment’s useful life beyond key NetApp end of life milestones that can result in dramatic savings.

In reality, only NetApp premium support can approach the quality delivered by top-tier third party maintenance providers, such as Park Place Technologies. Yet Park Place clients spend at least 50% less on their annual contracts while gaining more support features, including:

• Immediate support. Park Place staffs only Level 3 engineers, so our clients get help and answers right away. Compare that with NetApp, where a simple question deemed “Severity Level 4” is assigned at least a full-day’s wait time, even for customers paying for premium support.
• Parts installation. Park Place’s parts service is superior to NetApp warranty or standard service. Spares always arrive quickly, and an engineer installs them—no self-installation required, ever.
• Complete hardware, software, and firmware support. No matter what service level a client chooses, Park Place delivers a complete NetApp support solution that is as effective in dealing with drive failures as with ONTAP quandaries. There is no need to pay a premium price to get ONTAP help!
• Proactive monitoring with ParkView. Our 24/7 monitoring system is a level above, with integrated machine learning to proactively identify faults in the earliest stages. The system also automatically triages and files the trouble ticket, so our engineers are on the way to a fix, often before the client even realizes there is a problem.
• Multi-vendor support. Park Place offers contracts on a full variety of storage, server, and networking gear. The end result is an inclusive, no-fuss, “one stop shop” support solution for the entire data center.

To find out more about how we outperform NetApp support, contact us below today.