Auto-renewals have become both a blessing and a curse. For services we love, they help ensure we never miss out because we forgot to re-up. For services we’ve forgotten about or always intend to use but don’t, automatic renewals can make for zombie contracts and contribute to unmonitored, budget-busting spending.
When it comes to IT hardware support, OEM contracts generally need to be renewed after three or five years and, for equipment with a long service life, several times thereafter. Although these represent natural “break points” in the OEM relationship, many customers keep their support agreements on autopilot, zombified.
We get it. There are so many things to worry about in the data center and across the enterprise, shopping support contracts around doesn’t make the list. But identifying a reliable IT support partner can be well worth the time investment.
First of all, you can save money, generally 30% to 40% off the cost of OEM support. And better yet, with the right provider, you can gain better access to experienced engineers, more responsive on-site service, and better outcomes.
In fact, Park Place has notched a 97% first-time fix rate, so we can help you maximize uptime while taking more of the general support frustration off of your plate. That should come as welcome news right now.
And once you’ve established a third party maintenance (TPM) relationship, it’s easy to update contracts to suit current needs, or at least it is with Park Place Technologies. Our Central Park management tool allows clients to adjust, add, and delete coverage for any equipment, at any time—no need to wait for the end of a contract term. And we’re always happy to provide free quotes, so you know what you’re getting into when putting new products under our support umbrella.
Many of us are bingeing on our share of post-apocalyptic cinema right now. There’s no need to keep zombie contracts as part of your life, because it only takes a few seconds to request your first Park Place quote today.