man providing remote legacy hardware support

Additional Legacy Hardware Support

Maintaining legacy hardware for as long as you need it.

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Legacy maintenance and support for IT hardware as long as you need it

Post-warranty or End-of-Service-Life (EOSL) doesn’t have to mean the end of maintenance of your hardware equipment. Park Place Technologies provides the same service and support for all EOSL equipment, legacy systems, or virtual tape libraries. With our third party data center maintenance, we ensure that you receive direct access to our dedicated field service and Level 3 engineering teams so that your equipment’s life cycle is extended for as long as you need it for your organization.

There is a great deal to keep in mind when establishing new strategies to use legacy hardware as a prominent part of the data center infrastructure strategy. Even choosing between an OEM support warranty or a third-party hardware maintenance plan can prove a challenging process. Knowing what you are getting into when developing legacy system strategies is key to finding success

Our Supported Legacy Hardware

- Brocade
- Juniper
- Overland
- Qualstar
- Quantum
- DEC VAX
- DEC Alpha

Flexible Service Levels

Park Place allows you to extend the life of your Dell data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Flexible Service Levels

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

600+

Global Professionals
15+

Years Average Experience
150K+

Service Calls in 2021

Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location