Increasingly, the reliability of data center hardware extends its useful life well beyond the terms of maintenance warranties. In specific circumstances, some IT managers and implementers devalue warranty and post warranty maintenance services or deny the need for maintenance outright.
Written for technical decision makers and IT managers, this paper describes the business value of third-party maintenance (TPM) services and compares this value to that of original equipment manufacturers (OEMs). The paper describes how organizations can maximize the value of their hardware maintenance services and illustrates the method by introducing Park Place Technologies, a data center hardware maintenance provider.
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