Answers to Your Questions about Unity Hardware Support

For Unity systems, the time is now.

It’s official. Park Place has launched our Unity maintenance solution, providing customers a long-awaited alternative to Dell EMC support. Since our initial announcement, we have received an influx of inquiries about the Unity 300 and 300F, 400 and 400F, 500 and 500F, and 600 and 600F systems.

Conversations typically start with a price quote, because we’re proud to slash at least 50% off the cost of any OEM contract. But with cost-savings of this magnitude, some customers respond with trepidation. Here are three of the most common questions we’ve been getting about our storage maintenance offerings for Unity arrays.

Will I be giving up support features?

Absolutely not. Park Place Technologies incorporates all the features customers love about Dell EMC support contracts, such as access to top-notch engineers who understand Unity hardware inside and out, along with high-quality spare parts for every break/fix or strategic upgrade scenario. We even add in innovations like ParkView 24/7 hardware monitoring.

But ours isn’t a lossless environment—customers do lose the OEM headaches, such as severity level assessments and escalation procedures. That’s because Park Place operates under a Level III-only support model, which accelerates time-to-resolution.

When is the right time to transition to third party maintenance?

For Unity systems, the time is now. Gartner research suggests that after three years, new features are rarely offered, so paying extra for access to code updates delivers essentially no value at this stage in the product lifecycle. This means that with 2016/2017 release dates, the Unity 300/300F, 400/400F, 500/500F, and 600/600F systems are prime candidates for alternative maintenance. And customers who switch now won’t have to worry about end of support life (EOSL) arriving in a few years’ time, because Park Place will continue to back Unity hardware.

Will Park Place’s Unity maintenance fit my support model?

Park Place works with some customers to support a single product in their environment, and we partner with other clients who elect our third party maintenance for most of their server, networking, and storage needs. Either way, we make it easy. For example, our Central Park portal serves a single pane of glass to update contracts, manage trouble tickets, and more.

We will admit, however, that customers who begin a relationship with Park Place tend to expand coverage over time. Why? Well, unity. Most clients find that streamlining maintenance under a single provider offers unique advantages.

So if you’re new to third party maintenance or to Park Place, consider taking our new Unity support solution for a test drive. Try it, you’ll like it—maybe for more hardware than you initially expect.

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