Hardware events don’t have to be scary!
With ParkView from Park Place Technologies, hardware events are a lot less frightening. Like a fearless vampire hunter, we are always watching, and always prepared. Our engineers can identify and put a stake through the heart of a problem before you even suspect there’s a threat.
ParkView is our 24/7 data center hardware monitoring solution, with a twist that’s helpful, not horrifying. Rather than simply reporting faults after they happen, as traditional hardware monitoring will do, the system also leverages machine learning algorithms to “get a sense” for what the environment looks like when a fault is about to occur. Over time, ParkView “learns” to recognize faults-in-the-making and can alert us in time to intervene proactively and prevent downtime. That’s a better use of science and technology than anything Dr. Frankenstin ever dreamed of!
ParkView is vendor-agnostic, secure, and powerful. But the system is about more than a forward stance for the data center—it’s also about the customer experience. When an issue arises with any piece of hardware, ParkView simplifies and accelerates the response, because key functions are automated. Customers no longer need to generate a trouble ticket themselves, pull logs and other details, and trade calls with engineers to triage the problem. And there’s no need for our field support engineers to come and go, carrying different parts, until they find the right fix. No stranger things, and no squirrely clowns … just fast action.
ParkView takes care of all of the steps to an effective on-site call, with automatic trouble ticket generation and triage. The system determines the cause of the fault and includes the details Park Place engineers will need to implement the repair. ParkView orders the necessary parts, and it happens within moments. The Ghostbusters never sprang into action that quickly!
These capabilities only make a difference if the spares are readily available and the engineering team fully capable. Fortunately, those bases are covered with any Park Place Technologies maintenance contract, too. As a global operation, we’re able to provide direct engineer access in less than four hours, so no matter where you are, we can get the right person and the right replacement on site fast. In other words, Downtime will be “nevermore” in your data center.
Experts armed with ParkView and quality parts are how we deliver a first-time fix rate above 97%. And helping clients achieve a more efficient, optimized, reliable data center is how we’ve achieved a 95% satisfaction rate from our over 16,000 customers.
Of course, some folks still need a good scare at night to help them see the light of day. Here’s a quick video story of a Sys Admin who had a recent close call with unspeakable horror … DOWNTIME!