Knowledge Center

Learn about the latest IT trends and news

Performance awards and Dell PowerEdge R720 Support

Dell wins but take into consideration Dell Poweredge R720 support when making your purchasing decisions. It is always interesting to watch HP and Dell battle for the titles of “Fastest Server”, “Best in Class” or

Sun Support… One Size Does Not Fit All

Have you really considered what you are getting with your Sun support contract?  We have heard from many customers about their frustration with support since Sun was purchased by Oracle. Here are the most common

Third Party Support Contracts: Evaluating Quality

After working at Park Place Technologies for years, I have talked to A LOT of customers. They have shared some of the horror stories relating to the risks of not evaluating third party service companies before

FBMC Case Study

FBMC is an employee-owned benefits plan administrator. The company offers complete, flexible employee benefits solutions for public and private organizations. In business for 33 years, FBMC operates its headquarters in Tallahassee, Florida and several…

What is Third Party Maintenance for IT Hardware?

The field of third party maintenance is not new. But its application to server, support, and networking systems has been less publicized and discussed than other third party IT offerings. If you’re a CIO, CTO,

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