Pure Storage Support Coming to Park Place in 2020

Park Place is hard at work preparing our Pure Storage support offering, but you don’t have to wait to find out more.

Pure Storage solutions are known for being always on, always fast, and always secure. It’s how a company selling just 100 units in 2012, its first year of commercial production, raked in $1 billion in revenue just five years later.

Pure Storage has proven it can compete and win against the top storage OEMs for mid-range and enterprise customers. Now their products deserve the same long-range, alternative support options offered for hardware from Tier 1 OEMs. Sadly, affordable third party maintenance for Pure Storage arrays has so far been lacking—but that’s about to change.

Coming in 2020, Park Place will be offering our comprehensive storage maintenance solution for Pure Storage  equipment, including support for the Purity OS. We will cover the Pure Storage FlashArray//m series:

  • FlashArray//m10
  • FlashArray//m20
  • FlashArray//m50
  • FlashArray//m70

Available support for the FlashArray//m series will span the product line, including the M10, M20, M50, and M70 models. The FlashArray//m series platform was designed to be reliable and easy to upgrade, allowing organizations to focus on innovation rather than administration.  Pure Storage was one of the first movers on NVMe (non-volatile memory express), offering the faster-than-SSD technology before nearly any other company. Customers who bought in with the FlashArray//m series now enjoy a key advantage and will want to extend the benefits of their investment for as long as possible.

Longer hardware lifespan is a primary reason so many customers turn to third party maintenance providers like Park Place. Although the Pure Storage was designed to be reliable and easy to upgrade, this fact hasn’t changed the underlying value equation: Faced with exponential growth in data volumes, organizations need to keep high-performance storage solutions in service as long as possible. Park Place will help by maintaining Pure Storage products, with no end-of-support-life (EOSL) date, ever.

There are numerous other reasons Pure Storage customers will want to plan ahead for a switch to third party maintenance this year:

  • Meaningful cost-savings. The OEMs, including Pure Storage, charge a premium price for support without always giving premium service. It’s precisely the opposite with Park Place. We deliver savings of 30% to 40% off OEM contracts while incorporating more features and better support.
  • Rapid response, anywhere on the globe. From our “follow the sun” Customer Support Center to our expert Level III field engineers ready to arrive on the client site within hours, Park Place gets clients the answers, the troubleshooting, and the break/fix execution they need right away.
  • Support automation with ParkView. This innovative and secure 24/7 monitoring solution streamlines the hardware support process. It’s a big part of how we achieve 31% faster mean time to repair than the competition and an impressive 97% first-time fix rate.

Park Place is hard at work preparing our Pure Storage support offering, but you don’t have to wait to find out more. You can talk to an expert today about how Park Place maintenance can help you maximize uptime with an easy-to-manage, turnkey support solution. Just contact us!

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