Storage failure in Dublin,
Server down in Sydney,
Network outage in Brasil

We’re built to help.

Park Place Technologies is the only truly global third-party data center maintenance company. With operations throughout North America, EMEA, Latin America and APAC – serving 16,700+ customers in 150+ countries. We have more than 1,200 employees working together to ensure unsurpassed service delivery.

With more than 404,000 parts distributed across more than 1,800 storage locations, Park Place is able to meet the SLA requirements that fit your business needs.

Strategically located Customer Support centers support a “follow the sun” approach to meeting customer needs.

Go Global with your Hardware Maintenance

Unrivalled Global Support & Service

24/7 Follow the Sun Model

Our service model keeps your critical systems up and running all day, every day, from San Diego to Boston to London to Singapore.

24/7 Triage/Analysis with ParkView

ParkView identifies issues within your systems and allows us to remotely triage, diagnose and send needed parts to your business, before you even know a problem is compromising your data center.

24/7 Level 3 Backline Support

Our field engineering team members have an average of 15 years’ experience hired from the OEM. You have direct access to Level 3 Engineers and heads of regional officers, plus direct access to Level 2, 3, and 4 escalation managers/directors.

24/7 Client Services

Global support centers handle incidents from start to finish; 10-second wait times and immediate escalation; Park Place has no “phone tree.”

Simplify your Hardware Maintenance

Proactive Monitoring

Proactive fault protection

ParkViewTM proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkViewTM supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.

ParkView Customer Experience

Apoiamos e oferecemos serviço para um amplo conjunto de marcas.

Cost-Effective Maintenance Solution

Save 50% versus the OEM, guaranteed. What will you do with the savings?