In the world of third party maintenance—the handy term for affordable support contracts that don’t come from the original equipment manufacturer (OEM)—servers and storage arrays often grab all the attention. It’s true that there are various benefits in turning over upkeep and break/fix of these systems to a trusted partner—but don’t forget about network hardware maintenance.
Networking Hardware Support Is More Important Than Ever
With the rise of the cloud, colocation facilities, and edge computing, networks are getting ever busier and more complex. Add in software-defined networking, including SD-WAN, and there are new complexities and a need for different expertise to keep these interconnected systems running well.
Sadly, it doesn’t take much to cause major downtime. For example, last month’s two-day, widespread outage in CenturyLink’s cloud network was caused by a faulty network management card. Commentators were baffled that one piece of equipment could result in such a large-scale problem, but it happened. Now CenturyLink will undergo a Federal Communications Commission investigation. We expect they’ve been spending much of the New Year reassuring customers as well.
All of this to say, networks are vital, which means that network hardware maintenance can never be overlooked. Yet in the average small business or enterprise data center, it can be difficult to find the time to check all the diagnostics all the time. Small problems-in-the-making can easily go undiscovered until they become big problems-with-the-boss.
The Cutting-Edge Network Hardware Maintenance Solution
This is where a third party maintenance provider comes in. Engaging a company like Park Place Technologies is like adding dozens of experts to your team, at a cost far less than staffing up the company’s network operations crew. It’s also about half the cost of continuing with an OEM contract, even though we include far more service (Level III only!).
With our revolutionary (if we may say so ourselves) ParkView proactive maintenance service, we now offer far more than spare parts and break/fix. ParkView leverages 24/7 monitoring and machine learning to automatically identify hardware faults, file a trouble ticket, and ensure help is on the way—often before the issue would have been picked up under standard network monitoring protocols.
The ParkView service works seamlessly with both Cisco and Brocade hardware, making both brands excellent candidates for upgraded network hardware maintenance. However, ParkView isn’t available—nor is any comparable AI-based predictive maintenance tool—from other providers. For maximum performance, clients should turn to Park Place Technologies.
Take the First Step to Increase Network Uptime
Don’t ignore the networking hardware that’s holding your organization together. Make sure it’s protected by a high-performing support partner. Contact us today for a free quote, more information about the hardware we support, and further details about our flexible contracts.