Professional Services

Custom IT Services to Optimize Your IT Strategy

Flexible, Dependable IT Services

Our dedicated team of highly trained field engineers, system engineers and project managers can help facilitate smooth IT infrastructure support operations from basic IT tasks like IMAC to data center migrations and more.

Wireless Transformation

Our Wireless Transformation service leads organizations through wireless modernization by leveraging our three-phase Assessment & Design, Build & Ship and Deployment process, on a global scale, giving you a single vendor solution. We provide a complete end-to-end solution, from onsite wireless survey (coverage heatmaps), optimized designs, to new cabling and AP installation with validation surveys. Our platform neutral approach means we aren’t tied to a specific manufacturer solution, we are aligned to your goals and budget. And our approach is flexible, allowing you to leverage only the service components that you need, which helps to manage costs.

IT Asset Disposition

Our comprehensive ITAD services support local and global disposition of your IT Assets through our proven and secure process.  Our services can include de-installation and transportation of your assets, hard drive erasure or destruction whether you require it onsite or offsite we comply with NIST 800-88, and E-waste recycling.  We ensure full chain of custody to include certificates of destruction.  For assets with residual value, we provide an option to reclaim the value through our hardware resale service.  The required compliance to our R2, ISO 14001 & 45001 Certifications demand that we adhere to the highest industry standards.

Data Center Relocation

As your organization evolves, your IT infrastructure evolves with it. In instances where you need to relocate your data center assets, Park Place Technologies can aid in hardware relocations, whether it’s moving several pieces of equipment, an entire data center or consolidating multiple data centers. Our migration Project Managers and field engineers work with you to map out a project plan while working within your timeframe and stakeholder constraints. From planning, to site audits, de-racking, packing, transportation, re-racking, and verification, our services can encompass all or part of your relocation needs.

Remote Hands

Remote Hands support is a service available to Park Place Technologies clients to assist with the operational support of your infrastructure assets. This dispatch based service allows you to request field engineers when and where you need us to perform routine tasks such as rebooting hardware, install new hardware, move devices within the rack, add components to existing assets, remove devices, and much more.   This service is available globally and provides your organization with the flexibility to dispatch resources where staffing your companies own resources is not cost effective or practical.

IMAC Services

Who has time for installs, moves, adds and changes in data centers, remote sites or at the edge, given IT budgets and resource constraints? Using your server admins and DBAs is not the best alternative, and flying technicians to your remote sites is not cost-effective. Our global footprint of technicians and engineers make us local to your locations, and we have multiple levels of skill sets to meet any IMAC request.  We can support your IMAC requirements globally and ensure we have qualified resources prepared to perform the tasks you’ve requested at the time you need them.

Deployments

Rolling out new hardware technology or refreshing/upgrading existing hardware? Almost every organization struggles with the physical deployment of technology assets.  These problems get more complex when the deployments span national or global footprints. Let Park Place’s experienced team of global technical resources become an extension of your team. Led by Project Manager’s from our PMO, we partner with your IT team to develop a plan and deployment schedule to ensure hardware assets are installed and running to meet your cutover needs.   Whether you need initial discovery, site audits, and planning; or just deployment support.  Leverage our experienced team to ensure your deployment is successful.

Why Work With Us

Our company is unique and so are your IT infrastructure needs. You need a partner who can offer custom IT services to optimize your company’s IT strategy. Park Place’s unparalleled service options for supporting and managing server, storage and network IT infrastructure enable IT teams to scale and resource their organizations effectively.

Reach out to your Park Place Account Manager if you have any questions or to discuss your IT infrastructure needs, or click here to get started.

Flexible service levels

Select the OEM of your storage devices to customize your service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.
  • 7 x 24 x 4
    • 24 hours a day, 7 days a week
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • 5 x 9 x 4
    • 8:00 AM to 5:00 PM, Monday through Friday
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) within 4 hours after customer contact
  • Next Day
    • Initial phone-based diagnosis
    • Field Engineer on-site (if required) the following business day after customer contact

First Call

With ParkView First Call, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or monitoring your email for a response.

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

PPTechMobile

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets

In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineering Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location