Park Place Technologies Pure Storage | Park Place Technologies

Pure Storage Hardware Support

Offering hardware support for Pure Storage devices.

Supporting your Pure Storage equipment for as long as you need it

With Park Place Technologies, you can maintain your Pure Storage equipment past its warranty or end of service life and get direct access to our technical support.

Supported Pure Storage Devices

Park Place ensures that your Pure Storage devices are up and running at a high-performance rate even after the end of service life is reached. Park Place supports the following Pure Storage devices:

- M10
- M20
- M50
- M70
- M10R2
- M20R2
- M50R2
- M70R

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Pure Storage devices:

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Flexible Service Levels

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

400+

Global Professionals
15+

Years Average Experience
100K+

Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location