Uptime starts with ParkView™
Smarter maintenance begins with smarter monitoring. Our revolutionary ParkView™ platform monitors your hardware 24/7 so you don’t have to.
- When a fault is detected, ParkView™ instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Over time, ParkView™ leverages machine learning to detect faults before they even occur.
- Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations
- Real-time visibility via Central Park customer portal
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
The old way of managing a data center is
reactionary, time-consuming, costly and outdated.
ParkView™ reduces the number of touchpoints between you and a maintenance solution to two easy steps
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– Customer must present OEM contract. – ParkView™ must be implemented on eligible devices.
is a single
NEW USER-FRIENDLY INTERFACE
Dashboard featuring the number of tickets currently open and the number opened and closed in the last week.
Open tickets, add or drop equipment and more right on Central Park. There’s no need to call or email us.
ENHANCED USER MANAGEMENT
Portal Administrators can add additional admins and users based on the desired level of access.
is more uptime.
- Mean Time to Repair 31% faster than without ParkView™
- Over 97% first-time fix rate – and climbing
- More efficient, optimized data center
Unmatched Service & Value
- Your single source for hardware support across a wide range of OEMs
- Global supply chain means your equipment is covered everywhere
- Flexible SLAs
- 24/7 Support Center
- 24/7 Triage/analysis via ParkView™
- 24/7 Client services
- 24/7 Level 3 backline support
- Save 50% vs OEM maintenance – GUARANTEED
92% customer retention rate
140+ countries supported
16,000+ current customers supported
We support and service a wide range of brands