SMARTER
DATA CENTER
SUPPORT

Smarter is
proactive.
Predictive.
Secure.

MAXIMIZE YOUR UPTIME WITH PARKVIEW™

ParkView™ Automated Support monitors your hardware 24/7 so you don’t have to.

  • ParkView leverages machine learning to establish dynamic baselines used to identify anomalies or failures.
  • When an event is detected, a ticket including the exact nature of the of the issue and the parts needed to remediate, is opened automatically.
  • There’s no need to call us, we call you.

Other features:

  • Identifies events across a wide range of OEMs and generations.
  • Informed alerts result in better prepared responses delivering a 97% first-time fix rate and 31% faster mean time to repair.
  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted

The old way of managing a data center is
reactionary, time-consuming, costly and outdated.

ParkView™ reduces the number of touchpoints between you and a maintenance solution to two easy steps

Smarter is
50% savings.
Guaranteed.

Start saving now

– Customer must present OEM contract. – ParkView™ must be implemented on eligible devices.

Smarter
is a single
pane of
glass.

Central Park is a powerful
self-service platform that
puts you in control 24/7

NEW USER-FRIENDLY INTERFACE

Dashboard featuring the number of tickets currently open and the number opened and closed in the last week.

SELF-SERVICE PLATFORM

Open tickets, add or drop equipment and more right on Central Park. There’s no need to call or email us.

ENHANCED USER MANAGEMENT

Portal Administrators can add additional admins and users based on the desired level of access. .

Are you a current customer?

Register Here

Smarter
is more uptime.
Better service.
More value.

More Uptime

More uptime

  • Mean Time to Repair 31% faster than without ParkView™
  • Over 97% first-time fix rate – and climbing
  • More efficient, optimized data center
Unmatched Service and Value

Unmatched Service & Value

  • Your single source for hardware support across a wide range of OEMs
  • Global supply chain means your equipment is covered everywhere
  • Flexible SLAs
  • 24/7 Support Center
  • 24/7 Triage/analysis via ParkView™
  • 24/7 Client services
  • 24/7 Level 3 backline support
  • Save 50% vs OEM maintenance – GUARANTEED

94% customer satisfaction rate

140+ countries supported

16,000+ current customers supported

We support and service a wide range of brands

Let's get started.