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Out of the Box Support

Supplement your OEM warranty with third-party maintenance from day 1.
Home » Third Party Maintenance » Out of the Box Support

Don’t Buy Up, Buy Us

Whether you’re planning to add new server or storage devices, or refresh existing ones, you’re undoubtedly focused on the boost in performance they’ll bring to your data center.

But, upgrading support for your new hardware from the standard Next Business Day (NBD) response time to a 24×7 SLA can cost up to 20% of the initial purchase price for the hardware.

What if there was a way to get the SLA your business demands without taking such a large bite out of your budget?

Supplement your base level OEM SLA with a 7x24x4 Hr SLA executed by Park Place Technologies. By layering a faster Park Place SLA over the manufacturer’s base warranty, you can save 30-40% on data center hardware maintenance compared to choosing the fastest SLA delivered by the OEM. Better yet – Park Place remains your single point of contact for your support requests.

Request Your Day 1 Support Quote!

Supported Out of the Box Products

The following product families are eligible for Day 1 support. To see additional products supported by Park Place, reference our Supported Products List.
    • HPE ProLiant (Up to Gen11)
    • Dell PowerVault (up to ME5 series)
    • Dell PowerEdge (up to Gen 17)
    • HPE Alletra 4000 Series
    • Aruba CX 9300 Series Switches
    • Cisco UCS (Up to M7)
    • Nutanix Generation 9 NX Appliances

A Novel Approach for Supporting New Hardware

While the standard OEM warranty for your new hardware ensures access to replacement parts, firmware updates, and patches, more and more organizations are taking a new approach to securing a faster SLA.

By supplementing the OEM’s standard warranty with a Park Place maintenance contract, they’re realizing costs savings of 30-40% versus upgrading to a 24x7 SLA with the manufacturer.

woman providing PowerMax maintenance support over headset

Automated Event Management

Receives service information (error code, part number, device location) from the machine’s hardware layer, and performs predictive analysis to determine cause of failure.

  • This information is processed and filtered into meaningful, “Service Required” tickets. These automatically generated tickets then initiate the preparation and dispatch of a field engineer.
  • This approach results in more first-time fixes.

Park Place’s monitoring solution is a hardware-layer monitoring tool only, and as such, has no access to customer data.

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM

  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.
woman providing PowerMax maintenance support over headset

Automated Event Management

Receives service information (error code, part number, device location) from the machine’s hardware layer, and performs predictive analysis to determine cause of failure.

  • This information is processed and filtered into meaningful, “Service Required” tickets. These automatically generated tickets then initiate the preparation and dispatch of a field engineer.
  • This approach results in more first-time fixes.

Park Place’s monitoring solution is a hardware-layer monitoring tool only, and as such, has no access to customer data.

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM

  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.

Engineer Expertise

We employ a robust team of field service and advanced L3 engineers that hold an average of 15+ years of direct OEM experience with all sorts of server, storage, and networking hardware. Our engineering teams live in cities around the world and can be on-site at your facility within 4 hours. That’s professional post-warranty support wherever your data center hardware is located, whenever you need it.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
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