Hardware and Software Maintenance Services

Whether it's the hardware in your data center or the software running on it, we can ease your worries about Uptime so you focus on fueling innovation.

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Global Provider of Data Center Hardware and Software Solutions

When your infrastructure depends on Uptime, the last thing you need is slow support, rigid contracts, or rising OEM renewal costs. Park Place Technologies brings a smarter, unified approach to hardware and software maintenance — one that reduces complexity and helps your team focus on innovation.

Here’s why organizations choose Park Place for hardware and software services:

Cost Savings
- IT support for hardware and software can be costly. Save 30–40% compared with Park Place Technologies while extending the life of your devices.
Responsiveness & Flexibility
- Get 24/7, follow-the-sun software and hardware support with response times as fast as 4 hours—tailored to your operational needs.
Expertise Across OEMs
- Rely on 500+ engineers with an average of 15+ years of hardware and software support, covering devices from 40+ OEMs worldwide.

Hardware Maintenance
Software Support

Hardware Maintenance

When hardware fails, you need support that moves as fast as your business.

Our Hardware Maintenance service delivers rapid response and flexible coverage—saving you 30-40% on maintenance costs while keeping your systems performing, from Day 1 to beyond End of Service Life. And with Park Place's ParkView, issues are detected and tickets can be opened automatically, creating a smarter, more proactive maintenance experience.

View Maintenance Options ➞

man walking around a data center providing IT hardware maintenance

Supported OEMs

HPE IT infrastructure management services

intel OEM-supported by our third-party data center maintenance

Software Support

Managing your software shouldn’t slow your team down.

Our Software Support service provides expert, remote assistance so your environment stays optimized and your team remains productive. Backed by deep multi-OEM expertise, we make software issues simpler to solve and easier to prevent.

Software support from Park Place Technologies is delivered in two ways:

Standalone third-party software support, where we provide technical assistance just for the software component. For example VMware and Microsoft 365.
Technical support for software attached to an existing hardware contract with Park Place. Think comprehensive support for Dell PowerVault and HPE 3PAR, enabling preventative hardware and software maintenance.

View Software Support Options ➞

Supported Software Devices

October 22, 2024

"Exceptional service from logging of the ticket to the final resolution. Kept us updated and the engineer was flexible with the requirements to bring the issue to a resolution."

October 15, 2024

"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."

February 1, 2024

"I have dealt with Park Place for the past year and they have been very easy to work with and responsive"

October 2, 2024

"From day one Park Place has been exemplary. I can't think of any other service company I deal with that is so utterly efficient."

October 2, 2024

"Overall, they manage my hardware and typically send me an email before I even get an alert. They've been super easy to work with."

September 1, 2023

"We always obtained a quick response and commitment to get the necessary spare parts."

“From our Account Rep to the CEO and CIO, all the way from stem to stern, there is exceptional communication and consistency of message. Park Place knows what its process is. I can call anybody in your senior leadership structure and give feedback.”

Healthcare Organization
Data Centers and Disaster Recovery Manager

"Park Place has always been hassle free. They are quick to answer my call, and the parts always arrive on-time.”

Nonprofit Organization

"Expert support, never an issue, great pricing."

IT Manager
Commercial Printing & Document Management Company

"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."

Scott Kampen
Transaction Network Services

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