Third Party Maintenance
Put the Power of the World’s Largest TPM to Work For You.
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StoragePark Place provides exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. -
ServerPark Place provides global service and support for data center server equipment for OEMs like Dell, IBM and HPE. -
NetworkPark Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.
Supported OEMs
Customizable Service Levels
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7 X 24 X 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 X 9 X 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Automated Maintenance Process
The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps.
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Proactive Maintenance
ParkView Hardware Monitoring™ proactively identifies faults 24/7 without the need for customer action of any kind.
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Faster first-time fixes
More informed alerts result in better-prepared responses and a greater percentage of first-time fixes.
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Fully supported
ParkView Hardware Monitoring™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.
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Full visibility
Customers will have both online and mobile access to data center hardware status, events and inventories.
Been There, Fixed That.
As the leading third-party maintenance provider, we offer exceptional global service for data center storage, server and network hardware.
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154+Countries serviced
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2,400+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- Accessible via PPTechMobile App. Learn more here
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District
Tarrant County College District
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls 2020
