Third Party Maintenance

Put the Power of the World’s Largest TPM to Work For You.

Next-Gen Data Center Support

Park Place Hardware Maintenance

What’s next-gen support?  It’s an altogether new tier of maintenance for storage, server and network hardware. 

One that’s unmatched by ordinary TPMs and even the OEMs. It’s proactive monitoring, 24/7 L3 support, self-service via a mobile app, the industry’s only First-Time Fix Guarantee™ and more.

Why Move Your Hardware Support to Park Place?​

Service Level Agreements that Fit Your Needs
Park Place believes in total flexibility for every customer. That why we offer a wide range of SLAs and will even tailor one specifically for the performance standards you require. Just ask!

Support for Hardware Still Under Warranty​
With ParkView First Call™, Park Place Technologies will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a ticket is opened, saving you the time and hassle of waiting on the phone or checking your email for a response.
  • One Partner Across OEMs, Across the World​
    • With multi-vendor support provided in 154 countries you can simplify maintenance by reducing the number of partners you need.
  • Extend the Life of Hardware
    • End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives.
  • Fully Automated Maintenance Experience
    • ParkView Hardware Monitoring™ monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches support.
  • Follow-the-Sun Support in 170 Languages​
    • Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support (including L3 support).
  • The Industry’s Only First-Time Fix Guarantee™​
    • If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
  • 30-40% Less than the OEM
    • Park Place combines the confidence that comes from the industry leader supporting 21,500+ customers and SLAs similar to the OEM with significant cost savings.

Automated Maintenance Process

The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps.
  • Proactive Maintenance

    ParkView Hardware Monitoring™ proactively identifies faults 24/7 without the need for customer action of any kind.

  • First-Time Fix Guarantee™

    With more informed alerts and the most experience field engineers in the industry, we guarantee we’ll fix it right the first time.

  • Fully supported

    ParkView Hardware Monitoring™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

  • Full visibility

    Customers will have both online and mobile access to data center hardware status, events and inventories.

Been There, Fixed That.

As the leading third-party maintenance provider, we offer exceptional global service for data center storage, server and network hardware.
  • 154+
    Countries serviced
  • 2,400+
    Spare parts locations
  • 21,500+
    Current customers supported

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • Accessible via PPTechMobile App. Learn more here

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 110,000+ data centers in 154 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.
  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls 2020