Park Place Technologies Third Party Maintenance

Third Party Maintenance

Put the Power of the World’s Largest TPM to Work For You.

Smarter Data Center Support

Park Place Hardware Maintenance

As the global leader in data center hardware maintenance, Park Place Technologies offers you more. More technical depth; more spare parts and stocking locations; more automation – and most importantly, more Uptime!

Storage

Park Place provides exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp.
Server

Park Place provides global service and support for data center server equipment for OEMs like Dell, IBM and HPE.
Network

Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.

Supported OEMs

Customizable Service Levels

7 X 24 X 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 X 9 X 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact

Automated Maintenance Process

The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps.

Proactive Maintenance

ParkView Hardware Monitoring™ proactively identifies faults 24/7 without the need for customer action of any kind.
Faster first-time fixes

More informed alerts result in better-prepared responses and a greater percentage of first-time fixes.
Fully supported

ParkView Hardware Monitoring™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.
Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.

Been There, Fixed That.

As the leading third-party maintenance provider, we offer exceptional global service for data center storage, server and network hardware.

154+

Countries serviced
2,400+

Spare parts locations
21,500+

Current customers supported

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:

Easy-to-read dashboard of key metrics
Service ticket, contract and asset management
Multi-account access
Ability to designate multiple customer administrators
ParkView™ Hub including installation wizard and visibility to monitor devices
Accessible via PPTechMobile App. Learn more here

Access Central Park

"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."

Scott Kampen
Transaction Network Services

"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."

George Bergeron
Communication Technology Services

"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"

Melanie Teeters
Tarrant County College District

ParkView Hardware Monitoring™

With ParkView Hardware Monitoring™, proactively monitor your data center storage, server and networking hardware 24/7 to predict events before they even occur. Utilize ParkView™ First Call to ensure that when a hardware issue is detected, Park Place will contact the OEM for you and confirm that a ticket is opened.

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
Learn more here.

Learn More

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

ParkView Hardware Monitoring™

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
Learn more here.

Learn More

First-Time Fix™ Guarantee

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.