Global Third Party Maintenance

Consolidate multiple vendors into one partner and take advantage of a united, focused team that supports your entire data center hardware maintenance needs.

Take the hassle out of your data center maintenance

With our third party maintenance, you’ll find an ally who creates maintenance agreements that fit your organization and your IT infrastructure environment. You will gain an operational advantage with flexible contracts and service agreements, a global 24/7 support center with immediate incident escalation, and direct access to our badged field service and advance engineering teams.

Park Place Technologies is the only truly global third party data center maintenance company. With operations throughout North America, EMEA, Latin America and APAC, we serve 17,000+ customers in 150+ countries. We have more than 1,200 employees working together to ensure unsurpassed service delivery.

Server

With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your server equipment up and running.

Network

As networks become increasingly complex, who is ensuring all of your systems are working correctly, and that your mission-critical servers continue to operate within their capacity limits?

We support and service a wide range of manufacturers

... and more

Engineer expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4

5 x 9 x 4

Next Day

Automated Maintenance Process

ParkView^TM is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.

Proactive Maintenance

Proactive fault protection

ParkView proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkView supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.

Global Support Delivery

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Explore other hardware support services

Hardware Disposal

Data center relocation

Hardware upgrades & installation

Purchase Legacy Parts

What our Customers are Saying

"Complete ownership of the issue. Proper diagnosis and expeditious shipping all resulted with me getting my server back up very quickly."

Linamar

North Carolina

"Impressive response time and system recovery. In fact, it was faster than the manufacturer's outsourced agent."

Agency for Science, Technology & Research

Singapore

"When our fisheries patrol boat had hardware issues, Park Place saved the day. The engineer arrived quickly, installed replacement parts and got us back up and running."

Marine Scotland

Scotland