
Third Party Maintenance
Smarter Data Center Support
Park Place Hardware Maintenance
As the global leader in data center hardware maintenance, Park Place Technologies offers you more. More technical depth; more spare parts and stocking locations; more automation – and most importantly, more Uptime!
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StoragePark Place provides exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp.
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ServerPark Place provides global service and support for data center server equipment for OEMs like Dell, IBM and HPE.
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NetworkPark Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.
Supported OEMs
Customizable Service Levels
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7 X 24 X 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 X 9 X 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Automated Maintenance Process
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Proactive Maintenance
ParkView Hardware Monitoring™ proactively identifies faults 24/7 without the need for customer action of any kind.
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Faster first-time fixes
More informed alerts result in better-prepared responses and a greater percentage of first-time fixes.
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Fully supported
ParkView Hardware Monitoring™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.
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Full visibility
Customers will have both online and mobile access to data center hardware status, events and inventories.

Been There, Fixed That.
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154+Countries serviced
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2,400+Spare parts locations
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21,500+Current customers supported

Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- Accessible via PPTechMobile App. Learn more here
Engineer Expertise
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls 2020