Remote Hands

Let Park Place’s 500+ global field engineers handle the heavy lifting

Global Remote Hands Capabilities

Park Place Technologies Remote Hands service provides you on-demand dispatched technical resources to perform a variety of onsite IT infrastructure-related tasks, when and where needed on a global scale. Our “pay-as-you-use” model eliminates or reduces the need to send your IT staff to remote locations to perform routine tasks.

Service Level Options

The service level options listed below vary by need and skillset. Response times are subject to local availability. Park Place Technologies Remote Hands offering is not a replacement for projects or maintenance contracts.
  • Same Day
    • Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
    • Onsite Arrival Time: Park Place will use commercially-reasonable efforts to arrive “as soon as possible”. In the event arrival time extends to the next business day from initiation, Park Place will consider the service delivered under NBD rates.
  • Next Business Day (NBD)
    • Service Window: Normal business hours; 0800 to 1700PM (local time) at the location where services are to be provided.
    • Onsite Arrival Time: The next business day after request
  • Scheduled (2+Days)
    • Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
    • Onsite Arrival Time: A minimum of two (2) days advance notice

What's Included

  • Included Features
    • Multiple Service Level Options available at time
      of request
    • Consumption based model
    • Dispatch management and escalation process
    • Central Park Portal for real-time reporting
    • Annual Service Activity Review
  • Optional Features
    • Service Delivery Manager assigned to your
      account
    • Quarterly or Monthly Service Activity Review
Remote Hands Table