The Blog
- Third Party Maintenance
- IT Network Maintenance
- Server Maintenance
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Keep SLAs in mind when establishing maintenance plans
Service level agreements often end up dictating the success or failure of a service plan. These contracts outline precisely what is expected of the vendor, what the client needs to do to take advantage of these opportunities and what happens if either party does not…
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L3 Point Of View: Transitioning from NetApp Support to Park Place Technologies
Recently, I transitioned from NetApp support to working as a senior Level III NetApp engineer with Park Place Technologies. Suffice it to say, things are different. Moving from NetApp to a third party support organization has opened my eyes quite a bit. Honestly, I didn’t know this…
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NetApp revising reinstatement policies
OEM extended warranties can often be expensive, especially if organizations experience a lapse in service. Fees associated with service gaps are fairly common in the OEM support sphere, and NetApp recently adjusted its policy to include measures that could make it easier for IT managers…
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3 Reasons to Consider Third Party Maintenance (TPM) for Your EMC CX4-120
3 Reasons to Consider Third Party Maintenance (TPM) for Your EMC CX4-120 When the EMC CX4-120 networked storage system was introduced in 2008, it rocked the server market as the first midrange array to offer the option of using flash disk drives, giving higher performance while using…
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Rackmount vs. blade servers considering maintenance challenges
Rackmount servers have long held a dominant place in the data center, but the relatively recent rise of blade servers has given IT managers more options as to how they configure their server environment. Both rack-mount and blade systems offer strategic advantages and limitations that…
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3 Reasons to Abandon the HP Care Pack for Third Party Maintenance
Last week, we talked about the “autorenewal mindset” when it comes to OEM support and specifically the HP Care Pack. Our point was that rubber stamping post-warranty support with HP may not be in your best interests. We alluded to some of the advantages of third-party…
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Third-party maintenance can maximize value of IBM iSeries systems
The IBM iSeries of blade servers can offer IT managers incredible value because they are adaptable, take up minimal floor space compared to similar rack-mounted solutions and are fairly efficient from an energy perspective. There is just one problem – IBM support plans are, though…
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Soon, No More ONTAP Support for the NetApp FAS2050
Come June 30, 2013, NetApp will no longer be providing ONTAP software support for the FAS2050, and hardware support will expire in 2016. We all saw it coming when the FAS2050 reached end of availability back in 2011, but with every new “end-of-life milestone,” IT leaders…