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- Third Party Maintenance
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5 steps to establishing a flexible hardware maintenance plan
Developing hardware maintenance strategies may be a somewhat new requirement for IT managers. In many cases, companies have long depended on the OEMs for support and, when extended warranties got too expensive, would turn to a hardware refresh. This made maintenance tactics fairly unimportant as…
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OEM Warranty Cycles and What They Mean
Getting hardware maintenance from the OEM is a common practice for IT managers, especially as new storage arrays, servers and network systems come with built-in warranties that offer support. However, hardware being covered by the OEM moves through three clear phases, and they provide a…
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HP NonStop Support Services
Park Place Technologies offers maintenance services for NonStop devices as part of its HP support solution. The more important the hardware, the more valuable maintenance and operating system support services are. In the case of HP NonStop devices, maintenance services are vital. Initially introduced by Tandem…
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Cisco Catalyst 6503, Switch Cisco Catalyst 6506 & 6509 EOSL
As of November 1st, 2012, Cisco Systems will no longer provide support services for the following Cisco EOSL hardware: Cisco Catalyst 6503 Switch Cisco Catalyst 6506 Switch Cisco Catalyst 6509 Switch While Cisco will no longer be supporting these systems, Park Place Technologies specializes in after…
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Key EOL Dates for Cisco Maintenance on Catalyst 4500 Series
Time is running out for Cisco maintenance on Catalyst 4500 Series switches. Owners need to make long-term decisions about the role the Catalyst 4500 will play in the network and the required support needed as Cisco begins to back away. The Non-E Series equipment already began…
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Cloud computing transformative but legacy hardware still matters
Cloud computing is a genuinely revolutionary computing trend. Yes, it is technically an evolution of utility computing models that have been around for a long time, and it is true that there are still plenty of things that are still being figured out about the cloud….
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Keep SLAs in mind when establishing maintenance plans
Service level agreements often end up dictating the success or failure of a service plan. These contracts outline precisely what is expected of the vendor, what the client needs to do to take advantage of these opportunities and what happens if either party does not…
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L3 Point Of View: Transitioning from NetApp Support to Park Place Technologies
Recently, I transitioned from NetApp support to working as a senior Level III NetApp engineer with Park Place Technologies. Suffice it to say, things are different. Moving from NetApp to a third party support organization has opened my eyes quite a bit. Honestly, I didn’t know this…