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Third Party Hardware Maintenance

On site maintenance & parts support for data center hardware. Supporting all OEMs.
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Post Warranty IT Hardware Support

Extend the life of your data center hardware beyond its initial warranty and even EOSL date with 24/7 maintenance from Park Place Technologies. Our global team of engineers can guarantee on-site support in 4 hours or less, no matter where you’re located, significantly reducing the impact of downtime. Save up to 40% vs renewing with the OEM and see why over 23,000 organizations, including half of the Fortune 500™ and major government entities, trust us to deliver more uptime for their hardware.

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Support for your Equipment at Any Point of the Asset Lifecycle!

Whether we start Day 1, right out of the box, or partner with you at another start-time later in the lifecycle of the asset, Park Place delivers quality support and OEM-level SLAs for a fraction of the cost.

Our global, Level 1 (L1) - Level 3 (L3) engineers average 15+ years of multiple OEM experience and are world-renowned for maximizing data center equipment Uptime.

We provide support throughout the entire lifecycle of your data center and edge hardware.

Our support doesn't have an expiration date!

Day-1 Support, Right Out-of-the-Box

Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest! Learn more here.

Post-OEM warranty transition.

Explore transitioning support to Park Place after your initial 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.

End of Life

When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Explore how Park Place can take your performance to the next level with world-class service and support.

End of Service Life

OEMs may stop servicing and supporting your equipment, but we won’t! We’ll support your hardware assets as long as possible, until you’re ready for new equipment.

Park Place ensures your equipment lifecycle extends well beyond the OEM-stated End of Service Life (EOSL) date. You determine when you’re ready to retire your data center assets … all while saving 30-40% on infrastructure hardware maintenance!

“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
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"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
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"From day one Park Place has been exemplary. I can't think of any other service company I deal with that is so utterly efficient."
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"Overall, they manage my hardware and typically send me an email before I even get an alert. They've been super easy to work with."
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"We always obtained a quick response and commitment to get the necessary spare parts."
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"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
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Supported OEMs

Dell software support logo
IBM hardware logo
intel OEM-supported by our third-party data center maintenance
juniper networks image token

Experience the Park Place Difference

We know you have options. See what sets us apart from the rest.
  • Flexible SLAs
    • 7x24x4 - Engineer on site within 4 hours or less after contact
    • 5x9x4 - Mon-Fri. 8AM - 5PM - Engineer on site within 4 hours after contact
    • Next Day - Engineer on site next business day
  • Save 40% vs OEM Contracts
    • Enjoy the same high-level support as OEM contracts at a fraction of the price, helping you save significantly while keeping your systems running efficiently.
  • Engineer Expertise
    • Our global team of over 600 field engineers, on average, 15+ years of experience working directly with the OEM, so you can be confident that any issues with your hardware will be resolved promptly and efficiently
  • First-Time Fix™ ​Guarantee
    • If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
  • Global Support Services
    • Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support.
  • Fully Automated Maintenance
    • ParkView Hardware Monitoring™ monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support.

Let's Automate Your Maintenance Process

ParkView Hardware Monitoring™ simplifies maintenance to just two steps by proactively detecting hardware faults 24/7. An ideal solution for organizations where downtime isn't an option.
  • Proactive Monitoring

    Once a fault is detected, our in-house monitoring software automatically detects faults & generates a repair ticket, cutting the average resolution touchpoints from 8 to just 2 and reducing time to repair by 31%

  • Data Security & Encryption

    Security features are based on your company’s unique requirements and all data transmitted to Park Place is SSL encrypted

Park Place Hardware Monitoring

Been There, Fixed That.

As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and networking hardware.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current customers supported

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • 24-hour live chat
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
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Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​
Learn More

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM.
  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.
Learn More

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
Learn More

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​
Learn More

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM.
  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.
Learn More

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
  • 600+
    Global Field Engineers
  • 15+
    Years Average Experience
  • 200k+
    Service Calls in 2024
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