Introducing the First-Time Fix™ Guarantee.

Your Data Center Is On the Line. So That's Where We Put Our Reputation.

When you have a data center hardware issue, you need it fixed fast and fixed right. The first time.

At Park Place Technologies your Uptime is our number one priority. It’s why we:
  • • Built the world’s largest team of field service engineers averaging 15+ years of OEM experience
  • • Maintain an inventory of 1,150,000+ spare parts
  • • Introduced ParkView Hardware Monitoring™ - a service that proactively monitors your data center hardware 24/7 and accurately triages any issues that arise

We’re so confident we’ll get the fix right the first time, we guarantee it.

Here’s how it works:
  • The guarantee covers all hardware monitored by ParkView Hardware Monitoring™ and has an active Park Place Technologies maintenance agreement
  • If a return trip is needed to correct the same issue on the same device within 5 days, you will be credited for one month of maintenance and ParkView monitoring on that device.
  • Please access the full Terms & Conditions below:
Complete the form below to put the First-Time Fix™ to work for you.

Your Uptime is our number one priority.

"The support and response times I received on this incident were better than all similar incidents that I opened with the OEM maintenance support. I am extremely impressed with the service I received."
Ismael Hernandez
The Larson Group

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your server, storage and network hardware is located.
  • 21K+
    Current customers supported
  • 94%
    Customer satisfaction rate
  • 154+
    Countries supported