Are you overpaying for your hardware maintenance?
Extend the service life of your data centre hardware and at the same time save 30 - 40% compared to OEM contracts.
Supporting Hong Kong's Data Centers
Park Place has offices located in Mongkok, Kowloon, Hong Kong with field engineers and spare part warehouses throughout the region.
230+Supported customers in Hong Kong
3+Stocking locations in Hong Kong
3,600+Spare parts available
How Third Party Maintenance Works
Flexible Service Level Agreements
We believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.
The OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.
We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
The only automated hardware support in the industry
ParkView™ Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data center storage, server and networking hardware 24/7. ParkView™ develops baselines — specific to your environment — that help filter out noise, resulting in alerts being sent only for actionable events. ParkView™ can even predict some events before they occur.
When remediation is needed, ParkView automatically opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data center, making the service experience as efficient as possible.
- Hosted solution for server and storage monitoring at both the hardware and software level
- Industry’s only fully-automated maintenance service
- Detects faults automatically 24/7
- Open tickets, performs triage, dispatches engineers
- 97% first-time fix rate
- 31% faster Mean Time to Repair
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2