Save 40% on Hardware Maintenance
On-site parts & labor SLAs for server, network, & storage hardware. Supporting all OEMs.
Maximize Uptime
Minimize Costs
Stop overpaying for OEM support. When your IT hardware warranty expires, you need a trusted partner that delivers the same expert maintenance without the manufacturer price tag.
- Global Reach: Over 2,400 parts depots in 180 countries
- Flexible SLAs: Choose from 24x7x4, Next Business Day, or build a custom plan.
- Proven Reliability: Trusted by 21,500 customers, including half of the Fortune 500™
Get Support at Every Stage of the Lifecycle
From day 1 to EOSL, Park Place delivers OEM-level SLAs and expert support, no matter where your hardware is in its lifecycle.
We provide support throughout the entire lifecycle of your data center and edge hardware.
Our support doesn't have an expiration date!
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest! Learn more here.
Post-OEM warranty transition.
Explore transitioning support to Park Place after your initital 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life (EOL)
When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Our data center third party maintenance can take your performance to the next level with world-class service and support.
End of Service Life (EOSL)
OEMs may stop servicing and supporting your equipment, but we won’t! We’ll provide IT hardware support as long as possible, until you’re ready for new equipment.
Supported OEMs
What our Hardware Maintenance Service Includes
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct OEM experience. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary engineer to every location who understand your environment inside and out.
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original OEM parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all hardware sourced by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response Times from a Follow-the-Sun Approach
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to the incident location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
Why Choose Park Place as your Third Party Maintenance Provider?
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Flexible Service Level AgreementsPark Place believes in total flexibility for every customer. That why we offer a wide range of SLAs, including 24 x 7 x 365, and will even tailor one specifically for your requirements. -
One Partner Across OEMs, Across the WorldWith multi-vendor hardware support provided in ~180 countries, you can simplify IT maintenance by reducing the number of partners you need. -
Extend the Life of HardwareEnd of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives. -
30-40% Less than the OEMAchieve significant cost savings, along with outstanding third party IT support quality. -
Fully Automated Maintenance ExperienceOur proprietary hardware monitoring tool, ParkView Automated Support™, monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support. -
Follow-the-Sun Support in 170 LanguagesWherever you are, and whenever the need arises, our IT hardware maintenance services come with multi-lingual customer support (including L3 support). -
The Industry’s Only First-Time Fix™ GuaranteeWe're confident in our service - If we don't resolve your hardware issues on the first visit, you get one month of support on the device free. Learn more. -
Support for IT Hardware Still Under OEM WarrantyWith Park Place First Call™, we will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and inconvenience. -
Central Park Customer PortalThe first third party maintenance vendor to release one, our innovative customer portal allows you to create service tickets with ease. As well as easy-to-read dashboards and 24-hour live chat.
We're More Than Just Maintenance
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Proactive Monitoring for Maximum Uptime
When you add-on ParkView Automated Support™ to a Park Place Hardware Maintenance contract, your mean time to repair becomes 31% faster! That’s because our platform will detect devices issues and problems, notify our team, initiate triage, and provide the field engineer with all the data needed to fix your device. All so you can bypass the administrative burden of opening tickets, track down logs, and worry about downtime. With our platform, we guarantee a First Time Fix™!
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Software Technical Support for Seamless Operations
When you need expert guidance and troubleshooting for your equipment’s software, our Software Technical Support team ensures your systems stay optimized and operational. Whether you need help with configuration, troubleshooting, or remediation guidance, our team is ready to assist with expert advice to keep your operations running smoothly.
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IT Lifecycle Set-Up and Disposal for Easy Transition
We do more than the normal hardware service provider. Let Park Place Technologies handle your set-up, configuration, and disposal needs with our IT professional services. Whether you’re installing new devices, moving equipment, adding components, or making changes to existing configurations, our Deployment and IMAC (Install, Move, Add, Change) services can help you do it all. And when it’s time to sunset your device, we can safely and securely dispose of your end-of-life IT hardware with our IT Asset Disposition (ITAD) services.
Global Reach.
Proven Results.
We've seen it all, and understand that expert support must be available when you need it. That's why our 600+ advanced L3 engineers have 15+ years of direct OEM experience. What's more, they are located at every corner of the globe and can be on-site at your facility within 4 hours.
That’s professional support whenever you need it, wherever your IT hardware is located.
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2,800,000+Devices supported
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~180Countries serviced
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2400+Spare parts locations
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23,000+Current customers supported
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600+Global Field Engineers
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15+Average Years of Engineer Experience
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