Innovation Driving the New Normal

Park Place Professional Services

Ian Shearer August 03, 2021

“Unprecedented” may have been the winning word of 2020, but as the winded world come to terms with the pandemic, many businesses continued to grow. From working from home, to a phased approach back to offices, the drumbeat of innovation has kept the markets alive and customers happy. But it was not without its challenges.

As the nation adapts to the “new normal”, business leaders had to manage potential threats to business continuity, identify the production, distribution and supply chain networks within areas potentially impacted, while implementing mobilization, isolation and education strategies for workers. Resilience was put to the test while agility raised the stakes for success. And there were successes, despite the fog of unprecedented events.

Digital Transformation in the Spotlight

There has never been a more compelling argument for digital transformation, as the world works and plays online while pondering a more hybrid future. Businesses continue their digital transformation journeys, depending on data that resides on-premises, in public and private clouds, devices at the edge and within networks and operation centers. Our new remote working realities have added further complexity to digital environments and managing them has cost and labor repercussions.

The concept of infrastructure continues to evolve radically as businesses embrace digital transformations. In a market where data center and network maintenance are expected to exceed $185 billion annually, it’s time for the industry to address servicing digital IT infrastructure in harmony with third party maintenance. With the evolution of the new market category, Discover, Monitor, Support and Optimize (DMSO) is set to be worth $228 billion annually by 2023.

Today, it is imperative that companies invest in predictive maintenance strategies. Identifying and addressing problems before they happen is key to maintaining the competitive edge. Gaining insights through automation and analytics saves time and money, streamlining operations and ultimately enabling businesses to shift precious capital towards innovation, putting them on the cutting edge of their industry. This makes IT infrastructure a strategic business asset. In Singapore, we are seeing initiatives like Digital Leaders Program (DLP), to assist promising local companies to become digital leaders and capture new growth opportunities.

Businesses can no longer ignore the opportunity to maximize Uptime, create cost efficiencies, enable greater infrastructure control and visibility, and enhance asset performance through support. It’s sink, or swim – and the ripple effect is being felt at the top level in the markets.

Growth Through Uncertainty

While many businesses treaded water in 2020, to stay afloat, Mergers and Acquisitions (M&A) were expected to take a back seat. There was initial uncertainty around how the procedures would fair in a remote world, from handling negotiations via communications platforms to due diligence, reviewing a target company’s books and assets. But it was a matter of months before businesses found their feet and large-scale deals were being struck once more, at a frantic pace.

Park Place Technologies opted to swim through the crisis, acquiring Curvature in November 2020. It was a bold move not only as its largest acquisition but as it made it the world’s largest third-party data center maintenance company – doubling the number of employees and revenue. Navigating the move virtually meant managing communications through all touchpoints so to keep the remote workforce aligned and onboard. There were webinars, podcasts, town halls, training videos and email communications all designed to bring the whole enterprise along the journey.

At the best of times, M&A can be fraught with uncertainty. Even in normal scenarios, the process can be tenuous once everything is complete. Personal interaction is an essential part of integrating sensitively and efficiently following an acquisition. Getting it right impacts the level of productivity, job satisfaction and vital business activities.

From this experience, we understand that digital markets are ripe, and acquisitions are manageable even in these strange times, and businesses should be taking advantage of the momentum. For example, we expect to see an acceleration in the emergence of Augmented Reality technologies due to the unprecedented circumstances of 2020/21. It’s expected to grow by 46.6% between 2019 to 2024, reaching a market value of $72.7 billion. This is supported by the shift to remote working and the need to compensate the digital enterprise experience with more human interactions.

Meanwhile, data is more distributed, with 50% of enterprise data being created and processed outside the data center or cloud – up from less than 10% in 2019 – according to Gartner. While adding another layer of complexity for businesses to masters, it nods to the drive for more data fabric solutions as digital transformations take hold. The global data fabric market is set to reach $4,546.9 Million by 2026.

Finally, as these complexities are hammered home, the need for simplification is very clear. As IT managers and CIOs look for simpler ways to manage their infrastructure including, SD-WAN, virtual networking and DMSO, we will continue to see market shifts.

Customer service and experience are under intense scrutiny. Portals that track real-time interactions, mobile apps, performance guarantees and direct client input are a few of the strategies that ensure the highest level of customer experience.

Even in times of turmoil and upheaval, markets, businesses and human beings will always adapt as survival requires us to keep moving. So long as there are human needs, there will be momentum for change. This year, the pressure is on to sustain and evolve the products and services we have come to rely on.

IT departments will continue to feel the heat as business’ IT infrastructure are put to the test. They will continue to need smooth and cost-effective data strategies that meet the demands for higher quality customer service, more reliable partners and cutting-edge innovation. Creating steady momentum through the rockiest of business environments is no easy task, but it should be a responsibility to all of us to ensure that we try.

About the Author

Ian Shearer,
As Managing Director of our operations in the Asia Pacific region (APAC), Ian has overall responsibility for the growth and development of Park Place across Asia. Ian brings a wealth of Third Party Maintenance experience, having joined Park Place Technologies following the acquisition of Computer Computer (Com-Com) Limited in September 2016, which he had owned and operated for 24 years. During a successful stint as General Manager of Europe for Park Place, he was heavily involved in the acquisition and integration of his own former business as well as the two subsequent UK acquisitions of Prestige Data Centre Solutions and NCE computer Group into the Park Place family.