Third Party Storage Maintenance
Annual maintenance contracts for storage hardware at 30-40% less than the OEM.
Get IT Storage Support for Less
Once your storage warranty lapses, avoiding forced OEM refresh cycles and inflated support fees is critical. You need a maintenance partner capable of delivering immediate on-site support and replacement parts to keep your mission-critical infrastructure running seamlessly.
Leveraging a global supply chain network of over 2,700 stocking locations across 180 countries, we ensure rapid on-site service to keep your storage hardware operating at peak performance well past End of Life (EOL) and End of Service Life (EOSL) milestones.
Reduce your maintenance spend by up to 40% compared to standard OEM renewals. Discover why more than 23,000 organizations rely on Park Place Technologies to maximize storage uptime and drive operational efficiency.
Supported OEMs
Get Support at Every Stage of the Lifecycle
From day 1 to EOSL, Park Place delivers OEM-level SLAs and expert support, no matter where your hardware is in its lifecycle.
We provide third party storage support throughout the entire lifecycle of your hardware
Our support doesn't have an expiration date!
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest!
Post-OEM warranty transition.
Explore transitioning support to Park Place after your initial 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life (EOL)
When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Our data center third party maintenance can take your performance to the next level with world-class service and support.
End of Service Life (EOSL)
OEMs may stop servicing and supporting your equipment, but we won’t! We’ll provide IT hardware support as long as possible, until you’re ready for new equipment.
Storage Support Service Offering
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct OEM experience. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary engineer to every location who understand your environment inside and out.
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Parts Replacement from 2700+ Stocking Locations
Our OEM replacement parts are vetted and procured through commercial partners and our own specialized testing facilities. Whether deploying a complete unit or an individual component, every piece of hardware sourced by Park Place Technologies undergoes a rigorous quality review prior to shipment. To minimize downtime, we strategically stock these components at locations closest to your data centers, ensuring they are ready for immediate deployment.
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Industry-Leading Response Times from a Follow-the-Sun Approach
Our commitment to 24×7 support is absolute. With global operations centers strategically positioned across time zones, an expert is always available to answer your call, escalate critical incidents, and dispatch field engineers immediately. Furthermore, we recognize that not every asset requires maximum urgency; you can easily customize your Service Level Agreements (SLAs) based on specific device types or workload priorities.
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Ease-of-use and Transparency from One Ticket System
The Park Place Central Park™ platform serves as your unified, self-service infrastructure hub. Through this single pane of glass, your team can seamlessly submit and track support tickets, review active service contracts, scale coverage by adding new equipment, and monitor critical hardware events in real time.
ParkView®:
Fewer Touchpoints, Faster Fixes
When critical storage infrastructure experiences a fault, OEM support often subjects you to prolonged escalation delays. As service tickets are passed between multiple tiers of support, your team loses valuable time managing data center downtime.
ParkView® detects hardware failures the moment they occur - Automatically creating a ticket, and triaging an with the right part, leading to faster fixes, fewer touchpoints, and maximum uptime.
- Leads to a 31% faster mean time to repair
- It supports a wide range of OEMs, platforms, OS and generations
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
- Predictive and preventative – We can identify and fix the hardware issue, before you even know it’s occurred
Better Storage Support Starts Here
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Flexible Service Level AgreementsPark Place believes in total flexibility for every customer. That why we offer a wide range of SLAs, including 24 x 7 x 365, and will even tailor one specifically for your requirements. -
One Partner Across OEMs, Across the WorldWith IT storage maintenance provided in ~180 countries, you can simplify IT maintenance by reducing the number of partners you need. -
Extend the Life of HardwareEnd of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives. -
30-40% Less than the OEMAchieve significant cost savings, along with outstanding third party IT support quality. -
Fully Automated Maintenance ExperienceOur proprietary hardware monitoring tool, ParkView Automated Support™, monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support. -
Follow-the-Sun Support in 170 LanguagesWherever you are, and whenever the need arises, our IT hardware maintenance services come with multi-lingual customer support (including L3 support). -
The Industry’s Only First-Time Fix™ GuaranteeWe're confident in our service - If we don't resolve your hardware issues on the first visit, you get one month of support on the device free. Learn more. -
Support for IT Hardware Still Under OEM WarrantyWith Park Place First Call™, we will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and inconvenience. -
Central Park Customer PortalThe first third party maintenance vendor to release one, our innovative customer portal allows you to create service tickets with ease. As well as easy-to-read dashboards and 24-hour live chat.
Storage Software Support
Looking for more than just hardware maintenance? Park Place provides software technical support for your storage hardware.
When unexpected software issues arise, waiting for an unresponsive software help desk from the OEM isn’t an option, and downtime becomes a real risk.
Switching to third party software support means gaining a partner that can keep pace with your environment, helping with configuration, break/fix remediation, file system issues, and more.
Park Place can support a wide range of software for your storage devices including:
- IBM DS Storage
- IBM Storwize
- IBM FlashSystems
- IBM XIV
- IBM SVC Storage
- IBM A9000
- HPE Primera
- HPE 3PAR
- HPE Nimble
- NetApp FAS
- NetApp AFF
- Hitachi VS
- Dell PowerStore
- Dell PowerVault
- Dell PowerScale
- Dell Compellent
- Dell Data Domain
- Dell PowerProtect
- Dell EqualLogic
- Dell Symmetrix
- Dell XtremIO
- Dell VNX
- Dell Unity
- Dell Isilon
- Dell CLARiiON
- Dell Celerra
Global Reach.
Proven Results.
Leveraging decades of deep operational expertise, we understand that mission-critical infrastructure demands immediate, expert intervention. That is why our team of more than 600 advanced L3 engineers, each averaging over 15 years of direct OEM experience, is strategically positioned worldwide. This global footprint ensures an expert can be on-site at your facility within four hours to resolve critical issues.
That’s professional storage hardware maintenance whenever you need it, wherever your IT hardware is located.
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~180Countries serviced
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2,700+Spare parts locations
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23,000+Current customers supported
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600+Global Field Engineers
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15+Average Years of Engineer Experience
