Storage Maintenance & Support
The Best in Storage Support and Maintenance.
Storage Hardware Support
Since 1991, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s storage lifecycle management needs as well as live, global call centers available 24 hours a day, 7 days a week.
Customizable Service Levels
Adjust service levels or add and delete equipment from your storage maintenance contract at any time.
-
7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
-
5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
-
Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
First-Time Fix™ Guarantee
A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies.
With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
-
600+Global Professionals
-
15+Years Average Experience
-
150K+Service Calls in 2021
-
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
- Accessible via PPTechMobile App. Learn more here