Network Support Services
The Best in Network Support.
Network Hardware Support & Maintenance
Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class optimization, support and network maintenance services for OEMs like Cisco, Brocade and HPE.
Flexible service levels
Select the OEM of your network devices to customize your network maintenance service plan levels:
Customizable IT Network Support Service Levels
Adjust service levels or add and delete equipment from your IT network maintenance contract at any time.
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
First-Time Fix™ Guarantee for Network Hardware Support
A lot of third party maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies.
With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware maintenance issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
Learn more here.
Engineering Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- Accessible via PPTechMobile App. Learn more here