Third Party Network Maintenance Services
Replace expensive OEM support renewals without sacrificing availability.
Better Network Support With Park Place
Park Place Technologies provides world-class support for multiple OEMs like Cisco, HPE Aruba & Juniper, Arista, and more.
With more than 600 field engineers and 2,700+ parts depots across 180 countries, we deliver the parts and expertise you need in as little as four hours.
Save up to 40% compared to renewing with the OEM and discover why more than 25,000 organizations including half of the Fortune 500™, trust Park Place to maximize uptime and extend the life of their networking hardware.
Supported OEMs
ParkView Automated Support®: Fewer Touchpoints. Faster Fixes.
OEM support is often reactive, forcing you to wait while hardware issues escalate into service disruptions. Valuable time is lost opening tickets, troubleshooting problems, and navigating multiple support teams before the right resources are engaged. Parkview™ Automated Support helps you stay ahead of failures by continuously monitoring your network faults. When an issue is detected, Parkview automatically opens a support ticket and dispatches the appropriate engineer and parts, accelerating resolution minimizing downtime.
- Predictive and preventative network hardware maintenance – We can identify and fix the issue before you even know it’s occurred
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
- Leading to a 31% faster mean time to repair
Start with a ClearView™ of Your Network
Before you commit to a support plan, see the data behind it. The ClearView™ Assessment reviews your network hardware device by device, so you know exactly which equipment qualifies for Park Place network support, which needs a closer look, and which should stay with the manufacturer, before you spend a dollar.
It’s free, it’s fast, and it’s the starting point for every network support quote we build.
What our Network Maintenance Service Includes
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Hardware Failure & Parts Replacement:
When a component fails, whether it’s a line card, uplink module, supervisor card, or the full device, you’re covered. Sparing is in place for every contract, and failed components, FRUs, and devices are replaced per your SLA, so you’re not left tracking down parts on your own.
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Support on Existing Software
If you are the entitled end user and the device under support has access to software updates or vulnerability updates per the OEMs policies, then you have access to those updates as the end customer. Park Place can assist with bug and vulnerability identification.
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Existing Configuration & Troubleshooting
Not every issue is a hardware failure. Network support also covers “how-to” and configuration questions affecting your production environment, along with bringing a down device back to its existing, working configuration.
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Service Level Agreements (SLAs)
Choose the response time and coverage that matches how critical each device is to your operations. Every tier includes 7x24x365 remote support with escalation to Park Place’s Level 3 – TAC engineers. Additional SLAs are available on request.
SLA What’s Included 7x24x4 4-hour response, 24/7/365 including holidays. 7×24 remote engineer support with field engineer dispatch. 7x24x4 NL 4-hour response, 24/7/365 including holidays. 7×24 remote engineer support; no field engineer; parts only. 7x24xNBD Next-business-day delivery (local business hours, 5 days/week, no holidays). 7×24 remote engineer support with field engineer dispatch. 7x24xNBDxNL Next-business-day parts delivery (local business hours, 5 days/week, no holidays). 7×24 remote engineer support; no field engineer; parts only.
Why You Should Choose Park Place Technologies
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Flexible Service Level AgreementsPark Place believes in total flexibility for every customer. That why we offer a wide range of SLAs, including 24 x 7 x 4, and will even tailor one specifically for your requirements. -
One Partner Across OEMs, Across the WorldWith network support and maintenance provided in ~180 countries, you can simplify IT maintenance by reducing the number of partners you need. -
Extend the Life of Network HardwarePost OEM End of Service Life (EOSL) or Last Day of Support (LDoS) from Park Place keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives. -
30-40% Less than the OEMOEM renewals are expensive. Network equipment maintenance from Park Place reduces yearly support costs. -
Support for Network Equipment Still Under OEM WarrantyWith Park Place First Call™, we will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and inconvenience. -
Central Park Customer PortalThe first third party maintenance vendor to release one, our innovative customer portal allows you to create service tickets with ease. As well as easy-to-read dashboards and 24-hour live chat.
Optimize Your Entire Network
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Wireless Heat Map Surveys
Survey, plan, design, and deploy wireless upgrades with Park Place’s professional services team, from campus refreshes to new builds.
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Structured Cabling
Get low-voltage cabling services for new deployments, refreshes, and data center relocations. Let us help build the foundation your network runs on.
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Curvature Network Hardware
Source new and pre-owned network hardware through Curvature at a fraction of OEM list price.
Global Reach.
Proven Results.
Our global team of 600+ field engineers in over 180 countries can be on site in as little as 4 hours, no matter where you're located.
That’s professional network support whenever you need it, wherever your hardware is located.
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180Countries Served
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2,700Spare Parts Locations
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25,000Current Customers Supported
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15+Average Years of Engineer OEM Experience