
Network Support Services
Network Hardware Support
Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.
Customizable Service Levels
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Engineering Expertise
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020

Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- Accessible via PPTechMobile App. Learn more here